Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I received a telephone call that my apple cloud acct was…

Customer Question
Hello I received a...

Hello I received a telephone call that my apple cloud acct was breached? Is this a fraudaluent phone call? Is there. Security app for my phone & iPad that I can download for more security?

Technician's Assistant: What Operating System (OS) are you running on your iPad?

OK let me. Heck real quick

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

11.3.1

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not sure what would that be?

Submitted: 23 days ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 25 minutes by:
5/26/2018
Mac Support Specialist: Ashik, Mac Technician replied 23 days ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,239
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

Those are SCAM calls and there are many SCAMs out there like this. DO NOT attend those calls and DO NOT give them any info even if you attend. Always ignore this kind of calls and if they call you again, tell them you will file a police complaint against them if they call again. They will not be able to hack your account.

Since you got that call, you should change your Apple ID password. You can change it from the official site, here --> https://iforgot.apple.com/

You should also enable the Apple's two step verification security measure. This will protect your Apple ID from hacking. Refer this article --> https://support.apple.com/en-in/HT204915

If you have any questions or would like any additional information, please don't hesitate to ask.

Note : This is not my final answer. I strive to provide Excellent service or 5 star service. If you feel you've received anything less or if you are not satisfied or if my solutions didn't work, please don't rate me bad or poor or ok as it will badly affect my job here. Instead of rating, please let me know by replying in here and I will stay with you and try my best to help you until you are fully satisfied or the issue is resolved.

Ask Your Own Mac Question
Customer reply replied 23 days ago
Thank you but I am not happy that I was tricked into signing up for Just Answer & it first said 5 and I was charged 30. No reflection on you personally. I received the same Answer for FREE from Apple support. Thank you for the same info & I trust you have a successful day
Mac Support Specialist: Ashik, Mac Technician replied 23 days ago

I'm sorry. This is a paid support site.

Also, I don't have access to the payment or offer related issues. If you didn't know about the payment, then you can email to customer support at *****@******.*** and they will refund you.

Please don't rate the answer anything since you are requesting refund.

Best Regards,

Ashik

Ask Your Own Mac Question
Customer reply replied 23 days ago
Thank you I understand why so many people have given you an excellent rating
Have a good day
Mac Support Specialist: Ashik, Mac Technician replied 23 days ago

You too :)

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Ashik Your Own Question
Ashik
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,239
12,239 Satisfied Customers
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc

Ashik is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Downloaded IOS, now can't log in on IPAD. It has been years.
Before I downloaded IOS I could not log into facebook on it.… read more
Jon
Jon
Bachelors Degree
653 satisfied customers
I am trying to do back from icloud. it says code send to my
I am trying to do back from icloud. it says code send to my phone but my phone is not active brand new phone. how I can get code. can you send me in my email address.***@******.*** … read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
My MacBook Pro (2011) died a few days ago, a little old son
My MacBook Pro (2011) died a few days ago, a little old son not surprising. The problem is I have a clients website built in MAMP local server on the hard disc. I managed to extract the files. I have … read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
I have applied for a new password 3 times and every time the
I have applied for a new password ***** times and every time the suggestion is repeated … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Changed batteries (twice) in trackpad, now iMac can't
Changed batteries (twice) in trackpad, now iMac can't connect. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I'm in Spain and my iPhone can not be activated because
I'm in Spain and my iPhone can not be activated because server can not be reached. How do I get this resolved so I can use my phone? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I started a update about 5 hours ago and my phone just goes
I started a update about 5 hours ago and my phone just goes black then the Apple logo comes on and does nothing until it goes black again how long does this update take my phone number in(###) ###-###… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I am just trying to use my apple account on my laptop. Was
I am just trying to use my apple account on my laptop. Was just fine before. Password ***** ok. Now nothing works, This is getting so complicated. Can't seem to get this mess fixed. … read more
Mr.Med
Mr.Med
1,139 satisfied customers
My iPad I charged it last nite and it was locked this
My iPad I charged it last nite and it was locked this morning not taking my password ***** saying it's not set up … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
I got an iPhone message that my iCloud has been compromised.
I got an iPhone message that my iCloud has been compromised. What should I do? … read more
Mike Taylor
Mike Taylor
43 satisfied customers
I need to verify my warranty on my iPhone 7, 11.4, nothing,
i need to verify my warranty on my iPhone 7 JA: What Operating System (OS) are you running on your iPhone? Customer: 11.4 JA: How long has this been going on with your iPhone? What have you tried so f… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Trying to buy a book, keeps telling me to pay by Touch ID,
Trying to buy a book, keeps telling me to pay by Touch ID , never had this before? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,394 satisfied customers
Setting up new iPhone for my wife, I inadvertently entered
Setting up new iPhone for my wife, I inadvertently entered her normal email address as her Apple icloud ID rather than her existing Apple ID from her ipad. The password ***** entered no longer works. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Yesterday, I wanted to see a news story on my homepage, and
Hi, Yesterday, I wanted to see a news story on my homepage, and it told me I could not do it, unless I clicked on an update. I fell for it, and when I clicked on it, my homepage disappeared and I cann… read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
I haven't been able to sign in to my account and all that I
I haven't been able to sign in to my account and all that I tried didn't work … read more
Harry
Harry
1,882 satisfied customers
I can't get into my iCloud or the iTunes store because I
I can't get into my iCloud or the iTunes store because I don't know the passwords and can't reset the passwords. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I am locked out of my Ipad. Never that I know of. Was using
Was using my Ipad and went out for awhile. came home and was locked out… read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
On my iPad my network is temperoliary locked what do I do. I
On my iPad my network is temperoliary locked what do I do … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x