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Your Apple ID has been disabled. For assistance, contact…

Customer Question
Your Apple ID has...

Your Apple ID has been disabled. For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/. When I go theater I get this: Access DeniedYou don't have permission to access "http://support.apple.com/country-selector/itunes" on this server.
Access Forbidden. Reference #18.bd392b17.1527345489.88db5fdd

Technician's Assistant: When could you last open your iTunes?

Maybe a few months ago.

Technician's Assistant: Did you recently update your software or Operating System (OS)?

No. I bought a new MacBook Pro OS 10.13.1 a few months ago.

Submitted: 2 months ago.Category: Mac
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Customer reply replied 2 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 2 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 23 minutes by:
5/26/2018
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,823
Experience: IT at Justanswer
Verified

Hi and welcome to JustAnswer! Before we get started, it looks like you may be trying to reach another company. JustAnswer is a question and answer site and not affiliated with the company you are trying to reach. I am a certified technician and if you'd like to continue on JustAnswer, I will try my best to help you with your question. Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you.

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Customer reply replied 2 months ago
I explained my problem, your site accepted it, charged me $5 and now says I've reached the wrong site. How do I get my $5 back?
Customer reply replied 2 months ago
I did not ask for any additional help. I only asked one question and then why you couldn't answer it. For this you charged me an additional $39. Not acceptable. I'm calling my card company to reject your "service".
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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