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I have old iPad haven't used in a time. It is asking me for
I have old iPad haven't used in a long time. It is asking me for the ID and password ***** was used to set up the iPad and is linked to Apple I D. I know present Apple ID and password ***** not passwo… read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
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Activation lock on ipad? I enter my Apple ID (may web
activation lock on ipad? I enter my Apple ID (may web address) and password ***** will not unlock the ipad. … read more
Harry
Harry
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I got a new iPad and I downloaded my iCloud and things to it
I got a new iPad and I downloaded my iCloud and things to it but I cannot log into my Apple iTune account because it has somebody else's ID and I don't know their password ***** on my old iPad they do… read more
Justin Johnson
Justin Johnson
Mac Genius
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My IPad has never been used other than I created a password
My IPad has never been used other than I created a password ***** it and then forgot what it was. It now says disabled connect to itunes bit if I have an iTunes acct I have forgotten. It as well. How … read more
Richard
Richard
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Apple ID is disabled - no idea why? Right now I have an iPad
I reset my password ***** I have the 2 step verification on, updated my payment info, I have had this going on for a little over a month only be had I was hospitalized … read more
Richard
Richard
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Have an iPad from son. He forgot his Apple ID and maybe
Have an iPad from son. He forgot his Apple ID and maybe email. Purchased at Best Buy 2013 in Daytona. Can not find receipt and Best Buy can only look 2 years back. He thinks his email used at the time… read more
Mike Taylor
Mike Taylor
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My wife updated her ipad, I am her husband and have taken
My wife updated her ipad, I am her husband and have taken over her old ipad mod A1399 Ser DN6GH2ZKDFHWI. I only use it to check emails. Last week in Arizona it gave me an Activation Lock. I asked my w… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
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I have an ipad which is quite old. I cannot remember my
I have an ipad which is quite old. I cannot remember my Apple Id but have the password ***** I used to set up the ipad. I think my grandchildren have been playing with it because it now asking me to p… read more
Mr.Med
Mr.Med
1,276 satisfied customers
I updated the operating system for my iPad Air and now need
I updated the operating system for my iPad Air and now need to update all the apps. Every time I try to do that, I get a pop-up screen asking me to sign in to the iTunes Store by entering the password… read more
Justin Johnson
Justin Johnson
Mac Genius
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For some reason I got Activation Lock on my ipad 2. Couldnt
For some reason I got Activation Lock on my ipad 2 … read more
Justin Johnson
Justin Johnson
Mac Genius
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Do you work on ipads,. Apple pro. OS. Daughter bought it. I
Daughter bought it. I tried to get back to factory so I could use Comcast WIFI. She for got pass word and recall questions. I got to factory went thru the hello US and up pops old users password. So I cant do anything. Stuck with my 5 month old ipad This will be my last apple product. They will not help … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I bought my wife a new iPad to replace her old one, and
I bought my wife a new iPad to replace her old one, and going through the set up when asked to enter. Her Apple ID and pass word it also asked for her phone number, which we have but since t … read more
Justin Johnson
Justin Johnson
Mac Genius
2,910 satisfied customers
I have an older iPad and after charging it last night I have
I have an older iPad and after charging it last night I have been locked out. I am using my newer one to write to you. My problem is I have no idea what my apple password ***** I changed my email addr… read more
Richard
Richard
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IT Manager, Consultant
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I have an iPad that is about 3 years old. I have not used it
I have an iPad that is about 3 years old. I have not used it for awhile. I am not able to recall the password, but I do have the user name. Can you help me set up a new password? … read more
Justin Johnson
Justin Johnson
Mac Genius
2,910 satisfied customers
I have had my apple i-pad for over 10 years now. Some how (
I have had my apple i-pad for over 10 years now. Some how ( my screwing around) I have screwed up and lost my apple id and password. everything I try to do, brings up a window asking for the apple pas… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I had my iPad Air cleaned and restarted by the tech at the
I had my iPad Air cleaned and restarted by the tech at the store where I purchased my iPad. I purchased the iPad Air several months ago, but it seems that I used too many passwords and my iPad Air was… read more
Martin
Martin
Network Engineering Diploma
152 satisfied customers
ITunes doesn't recognize my Apple ID, About 2 months ago, I
I can't....every time I try to enter my password, the wrong Apple ID shows up … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Got a new ipad, screwed up setting it up, have wiped it but
got a new ipad, screwed up setting it up, have wiped it but it says i have entered an apple id and i have no idea how to reset… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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