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I have a new 128GB iPad Generation 6. I just received my…

Customer Question
I have a new...

I have a new 128GB iPad Generation 6. I just received my Logitech Slim Folio and cannot get it to pair via bluetooth.

Technician's Assistant: What version of iTunes are you using to sync your iPad?

I have no idea. whatever is standard with Generation 6.

Technician's Assistant: The Mac Technician will be able to walk you through that. When did you last reboot?

After first attempts to pair

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Not that I can think of

Submitted: 2 months ago.Category: Mac
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Customer reply replied 2 months ago
I just read on a help forum that Logitech had emailed another purchaser of an iPad 6th Generation that the Slim Folio wasn't compatible with this version of iPad. I will be cancelling my Just Answer subscription. This whole process has been ridiculous.
Answered in 4 hours by:
5/26/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Ok

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Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

So to be clear you googled something and came up with a conclusion from one person in a forum instead of continuing with the expert forum you sought in the first place?

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Customer reply replied 2 months ago
I was frustrated having to subscribe to get help.
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

So do you want the help or should I move on?

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Customer reply replied 2 months ago
I am not going to pay $39 to get help for a new item. I'm sorry if I have wasted your time, Unless we can accomplish something via chat without additional cost
Customer reply replied 2 months ago
Essentially, I am just annoyed at the lack of customer support that logitech is exhibiting
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

This is not Logitech. Look at the site. This is JustAnswer.com.

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Customer reply replied 2 months ago
but I was directed to just answer by a Logitech support person, which is a loose uses that term apparently
Customer reply replied 2 months ago
Thank you for responding. I think we are done. Have a good evening
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

Cheers!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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