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Lockout don't remember password or apple ID, belong to

Customer Question
Lockout don't remember password...

Lockout don't remember password ***** apple ID

Technician's Assistant: When did you last change your password ***** Apple ID?

Belong to granddaughter don't know phone number is(###) ###-####

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Apple ID disable on screen

Submitted: 2 months ago.Category: Mac
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Answered in 1 hour by:
5/25/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available. Your apple ID is normally your email address which is register with the apple.

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Customer reply replied 2 months ago
unknow
Customer reply replied 2 months ago
time line
Customer reply replied 2 months ago
looking for a reply Karthik
Mac Support Specialist: Mike, Mac Medic replied 2 months ago
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 9,012
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.
Verified

Go here and put in your info to find your Apple ID: https://iforgot.apple.com/password/verify/appleid. Let me know.

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Mac Support Specialist: Michael, Computer Software Engineer replied 2 months ago
Michael
Michael, Computer Software Engineer
Category: Mac
Satisfied Customers: 283
Experience: Senior Consultant & Chief Engineer in systems development environments
Verified

hi, do you remember your User ID?

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Mac Support Specialist: Mike, Mac Medic replied 2 months ago

You said "don't remember password ***** apple ID" so I assumed you don't know it.

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Customer reply replied 2 months ago
are you available for remote assistance
Mac Support Specialist: Michael, Computer Software Engineer replied 2 months ago

I am going to send you the Premium Service Offer. If you agree with the amount then click favorably to proceed with the remote access support.

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Mac Support Specialist: GeekGal, Computer Support Specialist replied 2 months ago
GeekGal
GeekGal, Computer Support Specialist
Category: Mac
Satisfied Customers: 1,832
Experience: MIS degree and 15+ years experience with both Mac and Windows hardware & software
Verified

HI there. My name is***** am following up with yu to see if you still require assistance with your Apple id and password. Please advise. Thank you!

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