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I use mac mail and somehow blocked a friend's email address…

Customer Question
I use mac mail...

I use mac mail and somehow blocked a friend's email address - it does not even come into Junk

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I think AT&T

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

On my computer

Technician's Assistant: What troubleshooting have you tried?

Everything I can find to do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No don't think so

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/25/2018
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago
Dustin
Dustin, Mac Support Specialist
Category: Mac
Satisfied Customers: 14,276
Experience: Over a decade putting the missing byte back into Apple. Also worked in The US Army as A Network Switching Systems Operator/Controller
Verified

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

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Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

I'll be waiting for your reply, thank you.

Dustin S.
Senior Technician and Former 31F1P ( Network Switching Systems Operator / Maintainer)

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Customer reply replied 2 months ago
10.13.4
Customer reply replied 2 months ago
no just tell us what to do for blocked email address
Customer reply replied 2 months ago
is that possible?
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago

Its possible, who is your email account with, the one thats blocked on mac mail?

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Customer reply replied 2 months ago
AT&T
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago

what does it end with @att.net ?

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Customer reply replied 2 months ago
but I use Mac server I think - email is me.com
Customer reply replied 2 months ago
don't see your response?
Customer reply replied 2 months ago
my friend's email from whom I no longer receive her notes is sbcglobal.net
Customer reply replied 2 months ago
she receives mine which is why I think I have somehow blocked her mail to me
Customer reply replied 2 months ago
are still there?
Customer reply replied 2 months ago
never mind - figured it out ourselves
Mac Support Specialist: Dustin, Mac Support Specialist replied 2 months ago

My apologies for the delay, had a network issue and only now seen your replies. Since you resolved the issue yourself, heres my final piece of help. The refund link

http://ww2.justanswer.com/help/how-can-i-request-refund-0

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