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I don’t understand how to get a full screen picture like I…

Customer Question
I don’t understand how...

I don’t understand how to get a full screen picture like I have before.

Technician's Assistant: What device or product does this involve?

Apple mini ipad

Technician's Assistant: What Operating System (OS) are you running on your Mac? What about your iPad?

I don’t know. It has been full page before.0

Technician's Assistant: What troubleshooting have you tried with your Mac?

I have been trying to get full picture by pressing settings, etc. why in the world would it be changed to small pic

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No, other than I would like to update my subscription to no commercials.

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/25/2018
Mac Support Specialist: Ashik, Mac Technician replied 2 months ago
Ashik
Ashik, Mac Technician
Category: Mac
Satisfied Customers: 12,440
Experience: Bachelor of Computer Application (BCA), 9+ Years of Experience in troubleshooting Macs, iPhone, iPad, iPod etc
Verified

Hi and Welcome. My Name is ***** ***** I look forward to assisting you today with your question.

On what app do you have this issue?

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Customer reply replied 2 months ago
Hulu. Used to be displayed full page and now it is a little picture. Ask I would like is to return it to a full page for viewing movies, tv programs etc
Mac Support Specialist: Ashik, Mac Technician replied 2 months ago

Sorry, secure remote will not work on iPads. Please ignore it and you will not be charged for that.

Have you tried deleting the app and redownloading it?

Also, do you have this issue when you hold down the iPad normal or rotate it?

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Mac Support Specialist: Ashik, Mac Technician replied 2 months ago

Yes, to which question? Both?

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Customer reply replied 2 months ago
Yesp
Mac Support Specialist: Ashik, Mac Technician replied 2 months ago

Can you send me a screenshot of the issue? You can take a screenshot by pressing Home and Power buttons. This will save the picture to the camera roll. Upload it here, so I can see it

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Customer reply replied 2 months ago
No
Mac Support Specialist: Ashik, Mac Technician replied 2 months ago

Open Hulu app, take a screenshot of the screen while the app is open, and you can upload it here. Are you having any difficulty?

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