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I have not been able to get my ipad open I keep getting

Customer Question
I have not been...

I have not been able to get my ipad open I keep getting activation key locked this has been really crazy can u help me????

Technician's Assistant: When did you last change your password ***** Apple ID?

Oh maybe a month ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No what is that??

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

Just appreciate your response for help

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/25/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the apple ID which is appearing in the activation lock? So that we can go ahead and check what are the reset option available.

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Customer reply replied 2 months ago
1390
Customer reply replied 2 months ago
how lonfg will this take?
Customer reply replied 2 months ago
can I do something online to get this process working
Customer reply replied 2 months ago
hello??
Customer reply replied 2 months ago
karthik?? are you there??
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

I am sorry for the delay, Your apple ID is normally your email address which is register with the apple. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 2 months ago
joal1390gmail.com
Customer reply replied 2 months ago
there is a new password ***** apple that I placed for apple - JOY92234 would that help
Customer reply replied 2 months ago
wait it is JOYT92234
Customer reply replied 2 months ago
MY itunes password *****@comcast.net (old email address)
Customer reply replied 2 months ago
ok I just got charged for 39.00 -are u helping me ?
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

For some reason, I am unable to reply you. I tried resetting the password. Now an email has been sent to your email address,

*****@******.***. Follow the directions in the email to reset your password. If you don't have an access, please let me know.

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Customer reply replied 2 months ago
I have reset my password ***** to support specialist,now waiting for help!
Customer reply replied 2 months ago
do not send an airpad code since I cannot get into my ipad
Customer reply replied 2 months ago
I cannot get to my ipad air because i am still locked out
Customer reply replied 2 months ago
ok is anyone fixing my ipad??
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