Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Was to rece. Was to receive a teck call on yesterday for…

Customer Question
Was to rece Technician's...

Was to rece

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Was to receive a teck call on yesterday for support on 2 questions regarding favorite line and regarding connecting my dell printer to my Mac computer.

Technician's Assistant: How long has this been going on with your Mac? What have you tried so far?

Since my daughter gave me laptop.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 hours by:
5/26/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I want buy some tech support for my I Mac I want to purchase
I want buy some tech support for my I Mac I want to purchase teck support for I Mac … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I THINK I TOLD YOU WHAT MY PROBLEM IS / NEVER RECEIVED A
I THINK I TOLD YOU WHAT MY PROBLEM IS / NEVER RECEIVED A ANSWER … read more
Mike Taylor
Mike Taylor
44 satisfied customers
I cannot get Facebook to load on my laptop or I pad? Is it
I cannot get Facebook to load on my laptop or I pad? Is it something going on with Facebook since the laptop is a dell and the ipad apple? … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
Not sure who to talk to. I just gave my daughter my old
Not sure who to talk to. I just gave my daughter my old iPad. I have a new iPad. I Reset everything before giving it to her. This morning she was trying to set it up, but came to this: ‘This iPad in l… read more
Eric Ewing
Eric Ewing
University IT Manager
185 satisfied customers
I turned off my iPhone and turned on my daughter's previous
I turned off my iPhone and turned on my daughter's previous phone for my use. I cannot remember apple information. I am not receiving text messages. My recipients are not receiving mine. I must li … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I have notification that my new password is ready to be set
I have notification that my new password ***** ***** to be set and received code info on cell phone(###) ###-####and at step 2 it is stated another code is sent to my I-Pad and I left by mistake my I-… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I received a new Ipad for Xmas. Daughter downloaded all the
I received a new Ipad for Xmas. Daughter downloaded all the info off of my current one. I did the finger id and then it decided to go no further. It will not accept my finger id and wont go any furthe… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
My iPhone has been hacked and I called Apple and talked to a
My iPhone has been hacked and I called Apple and talked to a tech who scanned and said I had 2 hacks. His name was Tony Gill. ID 416A ID … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My daughter let a frien borrow her phone and her friend
My daughter let a frien borrow her phone and her friend changed the password. Is there anyway you can reset to my daughter's password ***** allow her to reset? She can';t get into the phone. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,329 satisfied customers
It will not connect to my wi-fi connection went to the
it will not connect to my wi-fi connection went to the virizon wireless store 2 days in a row cause it locked me out guess what locked out again … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I open a site yesterday and a window came on my screen
I open a site yesterday and a window came on my screen stating that a virus was trying to infiltrate my computer and I it told me to call this Telephone # to solve the problem. I thought it was Mac te… read more
Tim
Tim
Bachelors in Information Technology
12 satisfied customers
When I installed the http://downloads.lexmark.com/downloads/cpd/CJMX7100L1.hqx,
When I installed the http://downloads.lexmark.com/downloads/cpd/CJMX7100L1.hqx, I received a "Warning screen saying the image could not be opened and that it needed to be converted." Converted to what… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have HP 209a printer hooked up direct to a dell computer.
I have HP 209a printer hooked up direct to a dell computer. Can I set up wireless printing for our 2 iPads and MacBook air and do I have to disconnect the USB cable connection… read more
Bernie
Bernie
Computer Support Specialist
Bachelor\u0027s Degree
3,825 satisfied customers
I just bought a MacBooKPro laptop, my printer HP Laser Jet
I just bought a MacBooKPro laptop, my printer HP Laser Jet 1020 does not seem to work with this computer. However, it did work with my previous Dell laptop. Question , what's wrong ?… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
I have a Macbook pro laptop. And a Q3500a HP printer. How do
I have a Macbook pro laptop. And a Q3500a HP printer. How do I attach? My daughter has no longer any CD's that would have been for MAC as she used a PC for many years. Do we need to by a USB or someth… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have replaced my HP printer with an HP wireless printer.
I have replaced my HP printer with an HP wireless printer. "The network configuration was successfully downloaded to the device, however, to continue configuring the device in network, your Mac must h… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I purchased a used mac i book and gave it to my daughter. She
I purchased a used mac i book and gave it to my daughter. She just called to say she had left it on all night & when she looked at it in the morning there were "squiggley lines on the screen". She unp… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
I have an IPOD that is formated for MAC. I have a MAC that
I have an IPOD that is formated for MAC. I have a MAC that is my primary computer however the optical drive does not work. I have an old dell laptop with tons of my music on it. I want to get all of t… read more
Shawn
Shawn
Professor
Doctoral Degree
275 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x