Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I'm trying to download an ap and it says my password is

Customer Question
I'm trying to download...

I'm trying to download an ap and it says my password ***** ***** I was sure I was right as I wrote it down when I bought my iPad mini 3 years ago. How do I find out my password ***** can I creat a new one?

Technician's Assistant: When did you last change your password ***** Apple ID?

I never have.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No, how do I do that.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No that's it. I jus want to be able to download an ap. thanks!

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 4 minutes by:
5/25/2018
Mac Support Specialist: TechSupport, Mac Enthusiast replied 2 months ago
TechSupport
TechSupport, Mac Enthusiast
Category: Mac
Satisfied Customers: 62
Experience: Computer Engineer at Accenture Bangalore
Verified

Hi this is mac expert

Ask Your Own Mac Question
Mac Support Specialist: TechSupport, Mac Enthusiast replied 2 months ago

i can help you on this issue

Ask Your Own Mac Question
Mac Support Specialist: TechSupport, Mac Enthusiast replied 2 months ago

please give me your apple id?

Ask Your Own Mac Question
Customer reply replied 2 months ago
I'm no actually sure, would that be a number or a password
Mac Support Specialist: TechSupport, Mac Enthusiast replied 2 months ago

please give

Ask Your Own Mac Question
Customer reply replied 2 months ago
I can figure this out later, unfortunately I need to head out. Thank you
Mac Support Specialist: TechSupport, Mac Enthusiast replied 2 months ago

thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I have a mini ipad that somehow is locked. I bought it used
I have a mini ipad that somehow is locked. I bought it used on eBay about a year ago and when I put in my user name and password, it says I need to go back to the original name at Yahoo. Com. I have N… read more
N Nguyen
N Nguyen
Davenport University Instructor
Master\u0027s Degree
1 satisfied customers
I have an Apple Ipad mini that after 3 years is asking for
I have an Apple Ipad mini that after 3 years is asking for my old activ8 sign in and password ***** I no longer have. I am now connected to Telstra Bigpond. How do I fix this … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
It says; Activation Lock on my screen. My mini iPad all of a
It says; Activation Lock on my screen. My mini iPad all of a sudden asked me to enter my Apple ID and my Password. I'm the original owner of this devise and I have changed my password ***** few times … read more
Jon
Jon
Bachelors Degree
733 satisfied customers
I just got my new I Pad Pro and I did all the stuff to get
I just got my new I Pad Pro and I did all the stuff to get it set up, I wrote down my password ***** when I try to use it, it disables and tells me to go to ITunes. Can I unlock it somehow? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Trying to set up a new iPad for elderly lady. About two
Hello. Trying to set up a new iPad for elderly lady. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Myu mother in law does not remember her passcode for her
myu mother in law does not remember her passcode for her ipad. She has tried several 4 digit #s and the time in between tries has increased significantly. How do were recover the passcode or change it… read more
Cris
Cris
62 satisfied customers
We bought an iPad mini in the States in October. Have just
Hi there, we bought an iPad mini in the States in October. Have just plugged it in to charge for the first time. Surprisingly it's 89% charged and more surprisingly it has a passcode which I don't hav… read more
Cris
Cris
62 satisfied customers
I just bought new iPad mini and my word hums doesn't work.
I just bought new iPad mini and my word hums doesn't work. What's the problem and how can I fix it? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
My iPad mini just did and automatic update and now it won't
My iPad mini just did and automatic update and now it won't work. I turn it off and the it comes right back on. I've tried it both with and without holding the home button. At the top of the screen it… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
I am tryin to get my new iPad mini connected to the internet
I am tryin to get my new iPad mini connected to the internet and the passwords I have tried do not work. Can you help me? … read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
We are trying to start the IPad Mini and its coming up with
We are trying to start the IPad Mini and its coming up with Activate iPad we are using what we think is correct from our logins we must have forgot our original id password/login to I Cloud? we have n… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
My son cant remember s apple id on s ipad mini. We cant sign
my son cant remember his apple id on his ipad mini. We cant sign in to it. We tried the one that everything else is not and it say that it cant be used on th ipad … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I cant get on my ipad mini. it says that i used Find My Iphone
i cant get on my ipad mini. it says that i used Find My Iphone to link to my Apple ID. I did not do this, I do not have an Iphone. I cant remember my password ***** apple id. my email is***@******.***… read more
RandyNetwork Tech
RandyNetwork Tech
1,756 satisfied customers
I updated my iPad but can't get in because I 't know my i.d.
I updated my iPad but can't get in because I don't know my i.d. or password. I asked my son and he said he didn't know either - he set it up three or four years ago for me.… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have forgotten my password ***** I wish to access my books
I have forgotten my password ***** I wish to access my books on my mini ipad .. The books I have access to on my regular ipad ... My email address is *****@******.***; my husband's email is *****@****… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi there, I have an iCloud account but I dont know the password,
Hi there, I have an iCloud account but I don't know the password, and it never has actually downloaded anything to the account. Would you suggest just getting a new iCloud account? Also I have no acce… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Today I bought an Ipad mini. In running the set up, it would
Today I bought an Ipad mini. In running the set up, it would not accept my email address which as follows, [email protected] It said that this was not my address. A very long time ago I did have a differ… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have an iPad and have bought aps and updated aps in the past;
I have an iPad and have bought aps and updated aps in the past; however, for the last two months I can log in to the apple store, but can not purchase or update aps. It says incorrect password. I rece… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x