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Wow...have a new iPad and i think i have screwed it up, the…

Customer Question
Wow...have a new iPad...

Wow...have a new iPad and i think i have screwed it up, the device is locked and i do not know how to fix it.

Technician's Assistant: When did you last change your password ***** Apple ID?

Last week

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Now that's new to me. where is that?

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I have 3 macs but this iPad has really been hard to set up, etc, for me

Submitted: 2 months ago.Category: Mac
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Answered in 54 minutes by:
5/25/2018
Mac Support Specialist: Harry, Computer Hardware Engineer replied 2 months ago
Harry
Harry, Computer Hardware Engineer
Category: Mac
Satisfied Customers: 2,828
Experience: IT at Justanswer
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Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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