Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Apple ID is disabled. IPhone 8 I think, lol! About a week…

Customer Question
Apple ID is disabled ...

Apple ID is disabled

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

iPhone 8 I think, lol!

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

About a week and I reset the password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Can’t think of anything else

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
5/25/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you click on my link below and tell me what happens when you try to sign in there?

www.icloud.com

Please let me know

Ask Your Own Mac Question
Customer reply replied 2 months ago
You want me to click on the iCloud link?
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

yes

and tell me what happens when you try to sign in there?

Ask Your Own Mac Question
Customer reply replied 2 months ago
It gives me the option to setup iCloud find my phone or find friends
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

are you sure this is the same Apple ID you use with the phone?

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

ok, complete the steps to setup iCloud then try it on the phone and tell me if it is still disabled please

Ask Your Own Mac Question
Customer reply replied 2 months ago
Ok it’s still disabled and I have to get to a meeting so I’m going to have to try it later, thank you for your help.
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

when you get back, use my link below to reset your password

https://iforgot.apple.com/password/verify/appleid

This should enable it again

I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
It's a brand new phone my old phone is in pieces so I can't
It's a brand new phone my old phone is in pieces so I can't allow ok this device for use because the old phone is “finished It keeps saying your Apple ID is disabled … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I'm sure that the Apple device is fine, however, I can't
I'm sure that the Apple device is fine, however, I can't recall or remember where I stored my Password, etc.... … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I can't remember my Apple ID password.? What can I do I'm
I can't remember my Apple ID password.? What can I do I'm unable to get back into my iPhone 8 after an update … read more
Mr.Med
Mr.Med
1,223 satisfied customers
It says my Apple ID has been disabled. IPhone 6s. About 2
About 2 weeks. I somehow created a different Apple ID email address but I don't know how to do anything … read more
Jon
Jon
Bachelors Degree
726 satisfied customers
I have an iPhone 6 which I have now upgraded.I can't
Hi there, I have an iPhone 6 which I have now upgraded.I can't remember my passcode on my iphone6 and consequently it has been disabled. I would like to pass it on to my grandson. How do I get into it… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
991 satisfied customers
I forgot my Apple ID password and I have a new number so I
I forgot my Apple ID password ***** I have a new number so I can't reset it … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
My Apple ID has been disconnected. IPhone 7 plus. For about
For about month. I've got on my settings and tried to fix it there. I'm not very good at fixing cell phones!! Lol … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I want to buy iphone8 but lady on the phone was unable to
I want to buy iphone8 but lady on the phone was unable to get me Apple ID and password ***** will send me the e-mail needed to purchase the phone... why can't I gat a Genius Bar appointment to set-up … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
My Apple ID was compromised some how so I got a new one but
My Apple ID was compromised some how so I got a new one but I still can not download, update, or upgrade them! Also can't purchase more backup storage … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have a new iPhone 8 and cannot remember my Apple ID or
I have a new iPhone 8 and cannot remember my Apple ID or password … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPhone it was disabled because I use the wrong passcode
My iPhone Hey it was disabled because I use the wrong passcode too many times. The Apple Store has pre-stored my phone but now I need my network passcode and I don't remember it. How can I find that p… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My phone is disabled. II phone 8. Acouple of weeks
My phone is disabled JA: What's the brand/model and Operating System (OS) of your smartphone? Customer: II phone 8 JA: How long has this been going on with your smartphone? What have you tried so far?… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
My Apple ID has been disabled and I can't down load
My Apple ID has been disabled and I can't down load anything … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just got an iPhone 8. Never had an iPhone. Now I don't
I just got an iPhone 8. Never had an iPhone. Now I don't know what I did wrong, but can't get my email from my iPad and my passwords aren't working. Would like to make an appointment, but can't get an… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a iPhones 7 and I can't remember my Apple ID and
I have a iPhones 7 and I can't remember my Apple ID and password ***** m phone is disabled and I was told I need to wait until Monday to get it up and running again from a Apple tach … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I just got 2 new iPhone 10's .... my husbands is fine but
I just got 2 new iPhone 10's .... my husbands is fine but mine keep telling me that my Apple ID has been disabled and I can't do anything with my apps. … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
I have another iPhone other than the email me I'm using to
I have another iPhone other than the email me I'm using to send this message. My wife uses it. It's a 6, I think. She had to do a hard turnoff. So her thumbprint didn't work and She forgot her passwor… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I'm locked out of my iPhone 8. I swear I used the password
I'm locked out of my iPhone 8. I swear I used the password *****'ve had forever. Can' Recover via iTunes because it also tells me my phone is disabled. Tried the up & down volume key method & nothing … read more
Justin Johnson
Justin Johnson
Owner
2,410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x