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I forgot my Apple ID password and answers to my recovery…

Customer Question
I forgot my Apple...

I forgot my Apple ID password ***** answers to my recovery questions. How can I be a able to recover my account?

Technician's Assistant: When did you last change your password ***** Apple ID?

I am not really sure, somewhere last year

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes, but seems like my account is blocked.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Apple ID is***@******.***

Submitted: 2 months ago.Category: Mac
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Answered in 1 minute by:
5/25/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When could you last sign in?

Please let em know

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Customer reply replied 2 months ago
I am really not sure when it was
Mac Support Specialist: Richard, Apple Software Engineer replied 2 months ago

If you now try to sign in, what message do you get?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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