Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

My Apple ID is disabled. Can you help me fix it? IPad and…

Customer Question
My Apple ID is...

My Apple ID is disabled. Can you help me fix it?

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IPad and IOS

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

A month. I have tried to reset it online

Submitted: 23 days ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
5/25/2018
Mac Support Specialist: Jon, Mac Enthusiast replied 23 days ago
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 729
Experience: Data Systems Analyst for a School District
Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Ask Your Own Mac Question
Customer reply replied 23 days ago
Thanks
Mac Support Specialist: Jon, Mac Enthusiast replied 23 days ago

If you feel that you have forgotten your apple id password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you have the password ***** you can try and sign into the ipad. If it does not work right away, you can try and restart the ipad and make sure you are connected to wifi.

If the apple id and password ***** for sure correct, but you still can't sign into the ipad, try connecting your iPad to your computer and open iTunes. Itunes should then recognize your ipad and ask you for the same apple id and password. Try and sign in with your apple id and password ***** within the iTunes screen and make sure you're connected to the internet while you try this.

If that does not work and you still can't sign into the ipad, try signing into https://appleid.apple.com with your apple id and password. Then under the "devices" section, look for this ipad and click on it. Choose to "remove" this device from your account.

However, if you are not able to reset your password ***** your apple id on this ipad, you will have no choice but to call applecare directly and show them proof of purchase, meaning that you are the 1st and only original user of this device and then they have the power to unlock. Applecare - United States(###) ###-####/p>

If you have any questions along the way, please let me know.

Please consider rating my services with the stars next to my name as it helps others know I am here to help.

If for some reason you still need help, please do not rate my services in a negative way but instead just let me know what happened or what did not work and I will continue to help you troubleshoot the issue.

Ask Your Own Mac Question
Customer reply replied 23 days ago
Thnks
Mac Support Specialist: Jon, Mac Enthusiast replied 23 days ago

Your welcome.

Ask Your Own Mac Question
Was this answer helpful?
Ask Jon Your Own Question
Jon
Jon
Jon, Mac Enthusiast
Category: Mac
Satisfied Customers: 729
729 Satisfied Customers
Experience: Data Systems Analyst for a School District

Jon is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just put 30.00 dollars on my iTunes acct and it said
I just put 30.00 dollars on my iTunes acct and it said successful,but then said error and the money isn't on there … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
25 satisfied customers
On May 14h someone went into my Apple account. I do not know
On May 14h someone went into my Apple account. I do not know this person and did not approve it. I called Apple and was given a number to call State Collegeand could never get through. I changed my pa… read more
Ricky Expert
Ricky Expert
Bachelor\u0027s Degree
1,044 satisfied customers
How do you apply Apple gift for fortnight ourchases. Ios. I
How do you apply Apple gift for fortnight ourchases … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
It gets very hot after using it for only a short while less
It gets very hot after using it for only a short while less than a half-hour … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Trying to set up my new replacement phone and im not able to
trying to set up my new replacement phone and im not able to get a verification code i order to finish the set up. what can i do? i have no other ios10 or mac tools … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
My MacBook Pro year 2012 has started to stall and beep soon
My MacBook Pro year 2012 has started to stall and beep soon after being used. Also a spinning coloured wheel sometimes appears. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
When I went to check my email last week while out of town,
When I went to check my email last week while out of town, it was a blank screen for many days. I didn't want to mess with it, so last night when I got home I tried to open it and it said to sign on. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
39 satisfied customers
I had a new battery put into my iPad, the local Apple store
I had a new battery put into my iPad, the local Apple store wait is so long I took it to Batteries Plus. The tech said, sorry I broke it, my iPad, they ended up sending it to their headquarters. I am … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
I was putting a protective case on my iPhone 8 plus and it
Hi I was putting a protective case on my iPhone 8 plus and it went into recovery mode and I don't want it to recover anything. I want it just as it was. … read more
Eric Ewing
Eric Ewing
University IT Manager
181 satisfied customers
Someone is charging items to my account. I am trying to
I am trying to reach someone about my account .Someone is charging Something from safari and Chrom. … read more
Wes
Wes
Consultant
Bachelor\u0027s Degree
372 satisfied customers
Cannot find it. Fphone6s. Looking all over my apartment,car
looking all over my apartment,car and doctors office … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
102 satisfied customers
I have successfully write two Applescripts, one to increase
I have successfully write two Applescripts, one to increase the resolution on my monitor and one to decrease the resolution. they work perfectly.How I would like to assign them a keypress set. I DO NO… read more
Justin Johnson
Justin Johnson
Founder
2,106 satisfied customers
I am locked out of my iPhone 5s. My id shows but my password
I am locked out of my iPhone 5s. My id shows but my password ***** ***** recognized nor are my security question answers. When I follow screen prompts to unlock my phone I get a message "Cannot Verify… read more
John Castle
John Castle
BSC in Computing Network Management and Design
39 satisfied customers
Phone will not turn on, Not sure, The phone is less than a
Phone will not turn on JA: When was the last time you updated the Operating System (OS) on your Apple device? Customer: Not sure JA: Anything else you want the Mac Expert to know before I connect you?… read more
Jon
Jon
Mac Enthusiast
729 satisfied customers
Files/documents in icloud do not open. Mac OS 10.13.5 early
It did it once before maybe a month ago and I rebooted, then it worked. I work more from my iPad, sharing things on the cloud but I needed to use the laptop and now nothing opens. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
39 satisfied customers
I need to change my password to my account because of a
I need to change my password ***** my account because of a hacking situation .. please help … read more
John Castle
John Castle
BSC in Computing Network Management and Design
39 satisfied customers
Trying to set up new device but forgot password. About 2
Trying to set up new device but forgot password JA: When did you last change your password ***** Apple ID? Customer: About 2 weeks ago JA: Did you try resetting through Apple's online account reset to… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,436 satisfied customers
Don't remember my password. It's been over a year. How do I
Don't remember my password JA: When did you last change your password ***** Apple ID? Customer: It's been over a year JA: Did you try resetting through Apple's online account reset tool? Customer: No!… read more
Jon
Jon
Mac Enthusiast
729 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x