Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have went to sprint and they told me call apple and get…

Customer Question
Hey,I have went to...

Hey,I have went to sprint and they told me call apple and get help because i forgot my apple id password ***** I need to speed up the process because 24 hours is too long

Technician's Assistant: When did you last change your password ***** Apple ID?

About 3 weeks

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I dont think so

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 1 minute by:
5/25/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Hey,Justin I have tried reset the icloud password ***** apple ,I went through my phone and tried to reset with my pin and phone number but it is telling me 24 hours
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago

If you reset your password ***** would not be waiting 24 hours.

Please dial ‭(866)(###) ###-#### and select option 1. Let them know a former Mac Genius sent you. They will be able to help you reset your password. When finished messages me back, ok?

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Dropped my apple I phone in the water which was only 5
dropped my apple I phone in the water which was only 5 seconds after that it would not turn on. I tried to hold down off/on button with main button and nothing. Problem is my apple ID# ***** in my pho… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I cannot remember the password to my iPhone, and I am
Hi, I cannot remember the password ***** my iPhone, and I am scheduled to reset my apple ID password ***** because I forgot it a little while ago. Can you help me get back into my phone? … read more
Harry
Harry
2,175 satisfied customers
My son gave me his iphone6. We do not know the pass code. We
My son gave me his iphone6. We do not know the pass code. We do not have a receipt. At the Apple store they put in a request to clear access. Apple text to my wife phone that "Your Apple ID is now rea… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
4th go round, My I pad locked, cannot use as I forgot my
4th go round, My I pad locked, cannot use as I forgot my password. Have talked too 2 techs, very good, got to the point where I had to put in my credit card number, was told I would get a phone call i… read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My iPad went into activation lock while I was online. It
My iPad went into activation lock while I was online. It informed me I had to reactivate the system and asked for my iCloud password ***** I first started up. I cannot remember this password. I suspec… read more
Jon
Jon
Bachelors Degree
726 satisfied customers
Problems resetting my password for Apple Mac. Message sent
Problems resetting my password ***** Apple Mac. Message sent to ICloud which I no longer have. Passed 24 hour security test. My apple ID is:***@******.*** … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have a I Mac computer with OS X Yosemite 10.10.5 I wanted
I have a I Mac computer with OS X Yosemite 10.10.5 I wanted to download the Turbotax disk and it ask for my Mac Id and password..I entered an older one and then I am blocked to upgrade to 11.? that th… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't complete recovery I started yesterday but I was told
I can't complete recovery I started yesterday but I was told that n 24 hours I would get a phone call with instructions to complete recovery. I just got the phone call which instructed me to go to thi… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I'm locked out of my Apple account. Called support 3 times,
I'm locked out of my Apple account. Called support 3 times, received message 3 times I would be contacted about 3 weeks after each call. Haven't heard a thing, yet. Can you help me? My devices are too… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
New iPhone X. Trying to set up the phone using iCloud for
New iPhone X. Trying to set up the phone using iCloud for Windows. mPhone says Account Recovery in process status info will be available in 24 hours. HELP! … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I forgot my password and when I try to get help I am told to
I forgot my password ***** when I try to get help I am told to complete the telephone number I gave two years ago. I have moved and I have a different phone number. I don't know what to do. HELP1 … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My son can not make out going calls from his cell phone.
my son can not make out going calls from his cell phone … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I was told that my device was sent over to recovery as I
I was told that my device was sent over to recovery as I forgot my password. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I'm switching phone carriers--from sprint to verizon and
i'm switching phone carriers--from sprint to verizon and need apple password & ID. The ID is***@******.*** (i think!) but i have no idea re password. also, is apple id & password ***** as my itunes? i… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
It started when I gat a notice that my Apple ID was being
it started when I gat a notice that my Apple ID was being disabled. 'apple was charging me 12 a month for showtime. I didn't ask too it nor did I want tilt, that is when the Apple ID was disabledl … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My apple ID is locked because I forgot my password and my
my apple ID is locked because I forgot my password ***** my email on my phone is unaccessible because my apple ID cannot be verified. I tried unlocking using my security questions but I keep getting o… read more
Justin Johnson
Justin Johnson
Mac Genius
2,712 satisfied customers
I have had my Apple iPhone for 3 years and on Jan. 24, I
I have had my Apple iPhone for 3 years and on Jan. 24, I suddenly could not activate it. Verizon told me that I would have to seek help from Apple to activate it. The message on my screen says that I … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My my Iphone 7 just came and im trying to set it up .....
hey so my my Iphone 7 just came and im trying to set it up ..... and when it asked me for my Apple ID password ***** sign into itunes... i put it in and then it says it didnt work and it couldt connec… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x