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Everything is going fine except for an annoying message

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Everything is going fine...

Everything is going fine except for an annoying message (sent so many times) asking me to enter my iCloud Password ***** message suggests putting my e-mail address or phone number. Have done this loads of time and nothing happens (except another annoying message. Please let me know what I should do, or a telephone number I can communicate with. Thank you for your time and, hopefully, an easy answer. (I must say, with humour, that I will be 80 years of age this year and would like the

Technician's Assistant: When did you last change your password ***** Apple ID?

Only God knows - not for a long time. Valerie Reeves

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don’t know what this account is. I am supposed to answer in Settings. V.R.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

I have an Apple iPad not a Mac. Will you be phoning me ?

Submitted: 4 years ago.Category: Mac

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Answered in 1 hour by:

5/17/2018

Mac Support Specialist: Jon, Mac Enthusiast replied 4 years ago

Jon, Mac Enthusiast

Category: Mac

Satisfied Customers: 1,323

Experience: Data Systems Analyst for a School District

Verified

Hello, my name is ***** ***** thank you for your question. I am reviewing it now and will reply again in a moment.

Mac Support Specialist: Jon, Mac Enthusiast replied 4 years ago

Sounds like you will need to try and reset your apple id password. Here are the options you have.

If you feel that you have forgotten your apple id password, please go to https://iforgot.apple.com/password/verify/appleid and type in your Apple ID and continue. Apple will then provide you with an option to reset your password ***** by email, security questions, text message, etc.

Then once you have the password ***** you can try and sign into the ipad. If it does not work right away, you can try and restart the ipad and make sure you are connected to wifi.

If the apple id and password ***** for sure correct, but you still can't sign into the ipad, try connecting your phone to your computer and open iTunes. Itunes should then recognize your ipad and ask you for the same apple id and password. Try and sign in with your apple id and password ***** within the iTunes screen and make sure you're connected to the internet while you try this.

If that does not work and you still can't sign into the ipad, try signing into https://appleid.apple.com with your apple id and password. Then under the "devices" section, look for this ipad and click on it. Choose to "remove" this device from your account.

However, if you are not able to reset your password ***** your apple id on this ipad, you will have no choice but to call applecare directly and show them proof of purchase, meaning that you are the 1st and only original user of this device and then they have the power to unlock. Applecare - Canada 1-***-***-****

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