Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an I pad & 2 Apple 4s. How d now - it’s under 12

Customer Question
Hi - I have...

Hi - I have an I pad & 2 Apple 4s

Technician's Assistant: What Operating System (OS) are you running on your iPad?

How d now - it’s under 12 months

Technician's Assistant: The Mac Technician will be able to walk you through that. How long has this been going on with your iPad? What have you tried so far?

The phone has my id from an older version and I can’t change it

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No just want change my detals

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 hours by:
5/10/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

To clarify, is the phone asking you now to activate it and you cannot as you do not know the password?

Please let me know

Ask Your Own Mac Question
Customer reply replied 3 months ago
Richard at no time was I advised here would be - a fee of $60 plus dollars I am a disabled pensioner and cannot afford medicine - please chance this question
Thank you
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I changed my google password and now can't get emails on my
I changed my google password ***** now can't get emails on my iPad or my android phone … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I can't remember my Apple ID password.? What can I do I'm
I can't remember my Apple ID password.? What can I do I'm unable to get back into my iPhone 8 after an update … read more
Mr.Med
Mr.Med
1,223 satisfied customers
My wife's I pad has a message popped up that says call apple
My wife's I pad has a message popped up that says call apple support at 1-888(###) ###-#### Is this a legitimate notice. P.S. the I pad is locked up and can't do anything with it . … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
223 satisfied customers
I have a new 8 plus and an I pad. A month or so ago I
Hi, I have a new 8 plus and an I pad. A month or so ago I changed my Apple ID on my phone, but I couldn't change it on my iPad for some reason. … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
I have a problem! I have purchased a new iPhone 8 and a new
Hi Mike, I have a problem! I have purchased a new iPhone 8 and a new iPad pro earlier this year. I would dearly like to activate both devices so that I can use them! The main issue is that i seem to h… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I can unlock it it's saying activation lock need Apple ID
I can unlock it it's saying activation lock need Apple ID but can't remember it to unlock it … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
939 satisfied customers
Trying to download an App. I no longer have the email I used
Trying to download an App. I no longer have the email I used for my Apple ID. How do I enter my new email address that I will use as my id … read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
I cannot remember my Apple ID. I changed my email password
I changed my email password ***** but I've never changed the Apple ID that I can remember. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
I am using an older iphone 4s and it has locked me out. i am
hello I am using an older iphone 4s and it has locked me out. i am having trouble with the passwords and information. I have used my emails and reset passwords and it is saying that it is not right an… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
82 satisfied customers
I have been trying for months to get an Apple ID that works.
I have been trying for months to get an Apple ID that works. I can't get anything on my iPad or phone from the App Store. My computer is in the shop and I can't do any research or my work Please help … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I am trying to install an ap on my iPhone and can't because
I am trying to install an ap on my iPhone and can't because the password ***** ***** … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My phone has gone on to Activation Lock for no reason had my
My phone has gone on to Activation Lock for no reason had my 4s since new my name is***** phone number is ***** it won't except my passwords hope you can help I am sending this on my l pad my email***… read more
TD White
TD White
Mac+ Advisor
Associates
48 satisfied customers
I can not use my new apple I pad because I can't remember my
I can not use my new apple I pad because I can't remember my password ***** HELP … read more
Mr.Med
Mr.Med
1,223 satisfied customers
I can't my password, it keeps me circling around. I have
I can't chang my password, it keeps me circling around. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Can't remember Apple ID to I cloud. I'm not sure. Also I sat
I'm not sure. Also I sat up I paid by old phon number so when I go to change it it sends password ***** old phone … read more
Justin Johnson
Justin Johnson
Owner
2,419 satisfied customers
My wife can't remember her iCloud log in or password so we
My wife can't remember her iCloud log in or password ***** we can't use her I pad , we can open it but then we're lost , can you help … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I have the I pad original, serial # XXXXX I set everything
I have the I pad original, serial # XXXXX I set everything up with the Apple ID:[email protected] We then purchased a smart phone 4S under the same ID. Now the Itunespoint values I have are on the I phon… read more
Danielle-Moderator
Danielle-Moderator
5 satisfied customers
I updated my Verizon iPhone4 system to version 5.0 (9A334).
I updated my Verizon iPhone4 system to version 5.0 (9A334). I have the Siri app on it but everytime I try to use it it opens with "Siri I'll be right with you then the message "Retrieval Failed,Siri c… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x