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My i pad is locked n won't open without my aol Password. I…

Customer Question
My i pad is...

My i pad is locked n won't open without my aol Password. I don't remember it

Technician's Assistant: When did you last change your password ***** Apple ID?

.a long time ago

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Submitted: 3 months ago.Category: Mac
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Answered in 8 hours by:
5/8/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you have on the screen of the iPad?

Thank you

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