Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Can’t remember I’d & password. I typed in my password & it’s…

Customer Question
Can’t remember I’d &...

Can’t remember I’d & password

Technician's Assistant: When did you last change your password ***** Apple ID?

I typed in my password & it’s not working

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No I’m not computer savy

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just help me use my phone

Submitted: 19 days ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 6 minutes by:
5/2/2018
Mac Support Specialist: Pete, Computer Engineer replied 19 days ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 19,965
Experience: Over 16 years of computer experience, CISCO certified
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 19 days ago

What ID and password ***** you trying to recover?

Ask Your Own Mac Question
Customer reply replied 19 days ago
Thank u
Mac Support Specialist: Pete, Computer Engineer replied 19 days ago

What ID and password ***** you trying to recover?

Ask Your Own Mac Question
Customer reply replied 19 days ago
Please help me
Customer reply replied 19 days ago
I need to use my phone I need help!!!!��
Customer reply replied 19 days ago
Please help me!
Mac Support Specialist: Pete, Computer Engineer replied 19 days ago

I'll do my best to help you.

What type of phone is it?

What message are you getting on it?

Ask Your Own Mac Question
Customer reply replied 19 days ago
I phone 7
Customer reply replied 19 days ago
I don’t know what to do not computer savy!!!
Customer reply replied 19 days ago
I need my phone now!
Customer reply replied 19 days ago
I need my phone!!!
Mac Support Specialist: Pete, Computer Engineer replied 19 days ago

Hello,

Please note that every time you post a new question on a new page you will be charged so please reply back on this question page only.

In order to help you I will need to know what is happening with the phone.

What does the phone say on its display?

Ask Your Own Mac Question
Mac Support Specialist: Pete, Computer Engineer replied 14 days ago

What exactly does the phone say on its display?

Ask Your Own Mac Question
Was this answer helpful?
Ask Pete Your Own Question
Pete
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 19,965
19,965 Satisfied Customers
Experience: Over 16 years of computer experience, CISCO certified

Pete is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,555 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,394 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Mac Druid

1,994 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,507 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,412 satisfied customers
I left my iPhone charging this overnite and this morning
I left my iPhone charging this overnite and this morning it's asking for my I'd and password. I put in what I thought was correct but it's telling me it was incorrect … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
5 satisfied customers
I can unlock it it's saying activation lock need Apple ID
I can unlock it it's saying activation lock need Apple ID but can't remember it to unlock it … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
839 satisfied customers
Gave my grandson my old iPad. They need the original
Gave my grandson my old iPad. They need the original password ***** get into it. I can't remember what it was. I keep them all and when something is replaced like the new iPad I scratch out the old on… read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
I'm locked in activate and can't remember my Id or password.
I'm locked in activate and can't remember my Id or password … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
Wrong email and passcode. I didn't but Apple keeps using
I didn't but Apple keeps using info from my daughter years ago. I'm ready for an up grade But they said I have to change or I have to sign into my iCloud and I can't … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
My Apple password won't work. When I switched to an iPhone
My Apple password *****'t work. When I switched to an iPhone 5s from straight talk it wouldn't take my password. If I try and reset it, it wants to send text to my old phone # … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
I'm having difficulty signing in as my devices have my old
I'm having difficulty signing in as my devices have my old email address and I can't remember the corresponding password ***** old address was***@******.*** my new address is***@******.*** and would p… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
5 satisfied customers
I have been trying for months to get an Apple ID that works.
I have been trying for months to get an Apple ID that works. I can't get anything on my iPad or phone from the App Store. My computer is in the shop and I can't do any research or my work Please help … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
I bought a new iPad mini and I can't remember the I'd or
I bought a new iPad mini and I can't remember the I'd or password. I can't get into anything now to change the password ***** id … read more
John T. F.
John T. F.
Mac Druid
Two Decades Field Experience
1,994 satisfied customers
Ahhhhh....it requested I update all my apps. When I did? It
Ahhhhh....it requested I update all my apps. When I did? It wants me to login in my password, I can't remember. Then it asked me to verify an email phone number that is not mine...thanks for coming to… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I'm locked out of my phone— can't remember my pass word. Can
I'm locked out of my phone— can't remember my pass word. Can you help me. … read more
Jon
Jon
Bachelors Degree
624 satisfied customers
I changed my password and never received a code like it said
I changed my password ***** never received a code like it said I did multiple times and now I can't do anything. I don't feel I should have to pay 25.00 for support considering the cost of the IPads t… read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I can't approve either of my devices ipad or iPhone because
I can't approve either of my devices ipad or iPhone because I have 2 different ids … read more
Jon
Jon
Bachelors Degree
624 satisfied customers
My sister gave me a Apple phone. She couldn't remembered her
My sister gave me a Apple phone. She couldn't remembered her password ***** I'd settings. I'm trying to get this phone out of her name completely. I have her phone # if you need to verify … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
I don't remember I'd on any of my apps. I lost Facebook and
I don't remember I'd on any of my apps. I lost Facebook and can't log back in. Can't get updates … read more
Cabletech
Cabletech
High School or GED
142 satisfied customers
My son updated software and last night when phone was
My son updated software and last night when phone was charging my phone when to activation lock not my request and I can not remember password ***** what I thought was Apple ID does not seem to work … read more
Justin Johnson
Justin Johnson
Founder
2,002 satisfied customers
It's disabled I've reset I'd & password 3 times can't fix
It's disabled I've reset I'd & password ***** times can't fix it … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
95 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x