Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I can’t seem to get the new books my daughter down loads.

Customer Question
I can’t seem to...

I can’t seem to get the new books my daughter down loads

Technician's Assistant: What device or product does this involve?

She uses a kindle and I have an ipad

Technician's Assistant: What Operating System (OS) are you running on your iPad?

11.3

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

For two months

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I tried syn but no help. She still has me on the account and has not done anything different.

Submitted: 2 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 8 hours by:
5/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 2 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about purchases. I've only just come online now and would like to assist you with your question.

Did she purchase them with your account or hers?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I would like to download a Kindle app to my Apple IPad,to
I would like to download a Kindle app to my Apple IPad,to replace the one I had … read more
Jamie Macko
Jamie Macko
Network Engineer
Computer Science
134 satisfied customers
I have an iPad mini that has no sound. I took it to the
I have an iPad mini that has no sound. I took it to the Apple Store and was told that I will have to get it tested. I missed the appointment because I missed the text that they sent. Is there anything… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
It's my daughters iPad, she is the original owner and is
It's my daughters iPad, she is the original owner and is locked out. Activation lock … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Got new iPad. My kindle library was never transferred to my
Got new iPad. My kindle library was never transferred to my new iPad. How do I fix this … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I seem to have lost my connection to the kindle program on
I seem to have lost my connection to the kindle program on my newest ipad … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
561 satisfied customers
I just purchased a book from Amazon and requested the Kindle
I just purchased a book from Amazon and requested the Kindle version. It didn't show up on my kindle app on my Ipad. However, I can read it online using a kindle cloud reader on my PC. How do I get it… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have several devices registered to receive ebooks on my
I have several devices registered to receive ebooks on my Amazon account, including 3 iPads and my iPhone. All has been fine until 2 days ago when suddenly, there was no Kindle icon on one of the iPad… read more
Justin Johnson
Justin Johnson
Mac Genius
2,470 satisfied customers
My books are not coming up when I hit the book I am reading,
My books are not coming up when I hit the book I am reading … read more
Christopher Bessler
Christopher Bessler
Senior Network Engineer
Associate Degree
1,587 satisfied customers
I've downloaded a sample book but now I want to order the
Hi - I've downloaded a sample book but now I want to order the entire book. I can't figure out how to do it? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I'm trying to combine the books from my two Kindle accounts
I'm trying to combine the books from my two Kindle accounts but I don't have Home and Family Library under Settings … read more
Benjamin Larson
Benjamin Larson
Software Development Engineer
Bachelor
43 satisfied customers
Kind kindle ipad, recent iPad. Want to know if there is Send
recent iPad. Want to know if there is Send to kindle' for books not from A,azon … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
Not all of the Kindle books my wife has purchased show up on
Not all of the Kindle books my wife has purchased show up on her account, either on her device or in the cloud. How can we try to find the missing books? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
My kindle app use to speak why doesn't it do that now? IPad
My kindle app use to speak why doesn't it do that now? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
My wife damaged her iPad Mini and got a replacement. She
My wife damaged her iPad Mini and got a replacement. She later had the old mini repaired. We share on Kindle account. How do we move Kindle from old iPad to new one and delete it on the old one?… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Im trying to get a book from the cloud to read on my kindle
Hi, Im trying to get a book from the cloud to read on my kindle app on Ipad and it keeps saying "tap to Retry" with a curvey arrow on top of it. It down loaded to my iphone six but will not open on th… read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I just purchased a new iPad. Ive been able to transfer most
I just purchased a new iPad. I've been able to transfer most of the app's from my old iPad (the first one) to the new one. Except for the Kindle application. The app appeared to transfer, as did most … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
For iPad 2, is it absolutely necessary that the iPad must sync
For iPad 2, is it absolutely necessary that the iPad must sync with either a PC or Mac; in other words is there any other way through icloud or otherwise that a new ipad can access itunes? My daughter… read more
Mac Tech
Mac Tech
Apple Specialist
Bachelor's Degree
888 satisfied customers
My wife bought an iPad and has downloaded various items which
My wife bought an iPad and has downloaded various items which she wishes to transfer to her Mac Book but she keeps getting a message which says she doesn't have 'permission' to transfer the data. She … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x