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My macbook air is requiring an iCloud password to get in. I…

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My macbook air is...

My macbook air is requiring an iCloud password ***** get in. I just got a new phone and an new tablet (both apple) and have reset the password ***** the applied.apple.com link provided. I still cannot get into my computer.

Technician's Assistant: When did you last change your password ***** Apple ID?

Today

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

If thats what it is called; i followed the info on the link they provided

Submitted: 2 months ago.Category: Mac
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Answered in 9 minutes by:
5/1/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 2 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you provide me the iCloud ID? So that we can go ahead and check what are the reset option available.

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