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Lock out of my phone. I am traveling now and this phone

Customer Question
Lock out of my...

Lock out of my phone

Technician's Assistant: When did you last change your password ***** Apple ID?

No

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am traveling now and this phone updated by it self and can’t get into my phone now

Submitted: 2 months ago.Category: Mac
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Answered in 5 minutes by:
5/1/2018
Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago
John T. F.
John T. F., Apple Consultant
Category: Mac
Satisfied Customers: 3,627
Experience: 20+ years in the computer/Mac industry
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Hello! I will work to provide accurate advice. Give me a minute to read your submission.

If Secure Remote Assistance is offered, please ignore it.

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Mac Support Specialist: John T. F., Apple Consultant replied 2 months ago

To clarify; is this concerning the stand alone 4/6 digit passcode to unlock the device OR is it the password ***** the Apple ID?

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