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I have an I Pad that I have used for 6 years. Yesterday
I have an I Pad that I have used for 6 years. Yesterday while playing solitaire a "Activation Lock" screen popped up. I have no idea what my apple ID is or the password. Never have had to use them. Ho… read more
Michael T
Michael T
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We bought a new I Pad last year but did not set it up, but
We bought a new I Pad last year but did not set it up, but we did enter a password. The pass word number is ***** How can we start over and enter a new password. HELP … read more
Cris
Cris
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I forgot what password i used last and I didn't write it
I forgot what password ***** used last and I didn't write it down. … read more
Mr.Med
Mr.Med
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My ipad is disabled I forgot my password. Yesterday. No I am
no I am very familiar with it i recently purchased it … read more
Karthik
Karthik
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I'm having trouble with my sons Apple iPad it keeps telling
I'm having trouble with my sons Apple iPad it keeps telling me to put in my iCloud iD and password ***** then it says I need to contact Apple support… read more
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I forgot my I tunes password, didn't write it down last time
I forgot my I tunes password, didn't write it down last time I changed it. Guess I have too many different ones. … read more
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My Apple ID is not being accepted. Can not login. Tried to
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I tried logging onto iTunes with my Apple ID and it would
I tried logging onto iTunes with my Apple ID and it would not recognize the password ***** I had originally signed in with. No matter what I do I cannot get it to let me change it, use it, or log on. … read more
Russell H.
Russell H.
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Vocational, Technical or Trade Scho
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I have a large problem. My nano iPod has been stolen by a
I have a large problem. My nano iPod has been stolen by a neighbor's child. Clever girl has figured out my password ***** has tried to purchase a game. She also changed my security question, Id, birth… read more
Justin Johnson
Justin Johnson
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I am trying to change my password. Never. It won't let me
I am trying to change my password. JA: When did you last reset your username and password? Customer: Never. JA: Have you installed any updates recently? Customer: It won't let me without my password. … read more
Mr.Med
Mr.Med
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I want to set up my new Echo device, and I need to get the
I want to set up my new Echo device, and I need to get the Amazon Alexa app. However, when I go to ITunes to get the app. , the iTunes Store says my Apple ID is ***********. I don't know the password … read more
GeekGal
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I have upgraded my old Iphone3 to an Iphone5 but cannot
I have upgraded my old Iphone3 to an Iphone5 but cannot switch the contacts or apps to my new one. WHen I try to log into my ma.accounts it won't let me access ICloud. COuld it be that my old iphone u… read more
Ashik
Ashik
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About 8 months ago itunes decided it did not knwo me anymore
About 8 months ago itunes decided it did not knwo me anymore so I re-loaded iTunes btu when I try to update my apps to my iapd I get this message: "YOU canot update this sfotware since you have not ow… read more
Vinod Menon
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My phone froze before i could back uo. Ive got music on the
My phone froze before i could back uo. Ive got music on the iTunes that wont down laod to my phoine now. how do i get them back without paying again please?… read more
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i bought a phone off a friend and when i go to download apps
i bought a phone off a friend and when i go to download apps or anything his his email shows up when i have to punch the password XXXXX do i change that… read more
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I have an iphone and an ipad. When I set up my account i used
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I have a MacBook Air. I have having trouble with my Itunes
I have a MacBook Air. I have having trouble with my Itunes music library. All my songs appear but when I click on them I get the following message: "The song could not be used because the original fil… read more
Daniel
Daniel
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I just bought an iphone. I was trying to download my first
I just bought an iphone. I was trying to download my first application and could not do so because it said that my password XXXXX incorrect. Since I just set it up two days ago I am pretty sure that I… read more
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Mike

Mike

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Daniel

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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