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Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 3729
Experience:  Training and Development at Scientifically Speaking
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I have a Mac book air and for some reason last week I lost

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Good morning John, I have a Mac book air and for some reason last week I lost my safari access, my Facebook access and most importantly my gmail access. I am self employed and cannot send my reports without internet access. I still have gmail access on my android phone but don't have my excel spread sheets on my phone. I can get access on safari, but I cannot sign into my gmail. Im going to lose my job if I cannot get this fixed. Can you help? Do you think I should open say a hotmail account to be able to send my reports. I thank you in advance for your time and assistance
JA: When did you last update your Safari?
Customer: I am an idiot when it comes to computers so I don't think I have done that. I have had this MacBook Air since Jan 2017
JA: Anything else you want the Software Expert to know before I connect you?
Customer: I don't use the computer for anything really except gmail, excel and Facebook. this computer is probably too fancy for me but it has done the job for well over a year now. It has caused me a lot of anxiety as I cannot lose my job. Not that it matters but I just got diagnosed with stage 3 lung cancer so I cannot lose my job. Again I appreciate anything you can do to assist me.....

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Customer: replied 6 months ago.
I have to get my gmail access back. I don't know what when wrong. Could someone have hacked it. I just don't understand because I still have access on my android. but I cannot send my excel reports from my phone

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Once Downloaded

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