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I cannot receive or call out. Everything else is working…

I cannot receive or...

I cannot receive or call out. Everything else is working fine.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Apple iPhone 6

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Sorry. I’m not very tech savvy

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Answered in 2 minutes by:
4/20/2018
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you hold the home and power buttons until you see the apple logo then release

Let the phone restart and tell me how it now functions please

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Customer reply replied 4 months ago
It was very slow when it came back on

thats normal

Does it call out now?

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Customer reply replied 4 months ago
Thank you. I did try that earlier and it didn’t work. Weird.
Customer reply replied 4 months ago
Thank you

You are welcome and thank you for allowing me to help you today. My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen then submit before you leave today. If you need more assistance, please use the reply box and let me know.

Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified
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