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I do not have a ring when people call. IPhone 5/consumer…

Customer Question
Second opinion] I do not...
Second opinion] I do not have a ring when people callJA: What kind of Apple device do you have? What Operating System (OS) are you running?Customer: IPhone 5/consumer cellularJA: How long has this been going on with your iPhone? What have you tried so far?Customer: About 5 days/I have tested the ringtone, soundsJA: Anything else you want the Mac Expert to know before I connect you?Customer: yes, please be patient with me I am 71
Submitted: 4 months ago.Category: Mac
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Answered in 4 hours by:
4/20/2018
Mac Support Specialist: Pete, Computer Engineer replied 4 months ago
Pete
Pete, Computer Engineer
Category: Mac
Satisfied Customers: 20,626
Experience: Over 16 years of computer experience, CISCO certified
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Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Mac Support Specialist: Pete, Computer Engineer replied 4 months ago

First, try a reboot of the phone and let me know if that works?

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Customer reply replied 4 months ago
I did reboot my iPhone but nothing changed,
Mac Support Specialist: Pete, Computer Engineer replied 3 months ago

If a reboot did not work then the next step is to ensure all of your data is backed up, e.g. to the iCloud, and do a factory reset of the phone.

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