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Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 879
Experience:  Network Engineer at USAF
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I forgot my password. Computer is new. Just bought a new

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I forgot my password. Computer is new
JA: When did you last change your password ***** Apple ID?
Customer: Just bought a new MacBook Pro. Forgot the signing password
JA: Did you try resetting through Apple's online account reset tool?
Customer: How do I do. It?
JA: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?
Customer: No thank you

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

You forgot the password ***** get to the desktop, correct?

Samuel NetEngineer and 3 other Computer Specialists are ready to help you
Customer: replied 7 months ago.
I have paid twice now.

One moment while I type out the steps to continue.

Customer: replied 7 months ago.
I want a signin to gt into the laptop

To get started, you will need to restart your computer. Press the Command and Rkeys at the same time when the grey screen appears and hold them until you see the Apple logo. A small loading bar will appear under the logo. Sit tight as your system boots into Recovery Mode.

Click the Utilities tab in the top menu bar, select Terminal, type resetpasswordand press Enter. Close out the Terminal window and behind it you will find the Reset Password *****. All you have to do now is select the user account you want to reset, enter a new password or leave it blank and click Save. Then just simply restart the computer from the Apple menu and login with your new password.

Customer: replied 7 months ago.
I still have the signin screen
Customer: replied 7 months ago.
Are you still there?

Follow the steps above.

If you can't restart the device with the shortcut, use the power button.