Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Can you help me transfer all my Pics in Picasa to Roxio.

Can you help me...

Can you help me transfer all my Pics in Picasa to Roxio. Picasa has gone out. I need to Edit my pic. I want to make a slide show with music

Technician's Assistant: Which Roxio product do you have?

Creator nxt5

Technician's Assistant: What have you tried so far with your Roxio software?

I just had it installed. MY problem now is to edit my pics... Then make a slideshow. I cannot edit my pics in Picasa now.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I need to know how to format a disk.. I have sent pic disks to friends and they say they cannot open them

Show More
Show Less
Ask Your Own Mac Question
Customer reply replied 3 months ago
I have windows .....Not Mac
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
4/11/2018
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,978
Experience: 4 years Mac Specialist, Apple Certified.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Ask Your Own Mac Question

Could I offer secure remote services so I can see your setup and assist you?

Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,978
Experience: 4 years Mac Specialist, Apple Certified.
Verified
Cris and 87 other Mac Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
I want you to see my files....

Great, please use the link provided to join the remote session. Click on Agree then download and run/open the file.

http://www.justanswer.com/remotedesktop/join.aspx?Session=3eb7a899-2bd0-4047-9613-db97a1ece65f

Ask Your Own Mac Question

I am still waiting for you to join the remote session. Are you having issues?

Ask Your Own Mac Question

Did you still want help with your issue?

Ask Your Own Mac Question

You never connected to the remote session. Did you still want to work on your issue or do you want me to close out this request?

Ask Your Own Mac Question
Customer reply replied 3 months ago
Help me ..You did not answer my question. You pulled up my correspondence with roxio. I have already downloaded Roxio. I wan to know how I can transfer all my pics on Picssa to Roxio The reason why....Picasa has closed. I want to make a slideshow with music . I have to edit them first. in Roxio
Customer reply replied 3 months ago
If you need to have remote session....then do it .. I just like an answer to my question. I don't want to pay if I do not get satisfaction.
Customer reply replied 3 months ago
How much longere before i hear from you

Here is the link "again" join the remote session. Earlier I waited for an hour for you to join you never joined or replied back to me to tell me if you were having issues. If you cannot join let me know.

https://itcris.screenconnect.com/?Session=f842406f-d494-4825-82a1-1139c3545ec1

Ask Your Own Mac Question
Customer reply replied 3 months ago
Cris, I am still unable to transfer the pictures from Picasa to Roxio, Issue still not resolve

You never joined the remote session and the offer has since expired.

Ask Your Own Mac Question

Let me know if you would like to do a remote session. I sent you the link last time and waited for more then 1 hour for you to join and you never did. Or never replied back to me. Please communicate so we can establish a remote connection and I can assist you.

Ask Your Own Mac Question
Customer reply replied 3 months ago
Chris I was not on line all day as the server, CoX Cable was down. They had troube with the lines underground. I still need you expert help . Picass has closed. I have to transfer my files to Roxio, so that I can made a slide show. Thank you

Sure, I am on Eastern time and will be online from 7pm-10pm eastern time. What would be a good time for you?

Ask Your Own Mac Question
Customer reply replied 3 months ago
Chris.. I need help
I want to transfer my pics from Picass to Roxio
The reason why- Picasa has closed
I would like to make a slides show of my Pics to show on the TV. and have music with them .
Now Chris, If you know of a better way that I can do this job, just let me know. Thanks
Customer reply replied 3 months ago
Chris, This afternoon, my server went down again, I was not able to contact you. Your efforts are appreciated. Fred

Please use the link provided to join the remote session.

https://itcris.screenconnect.com/?Session=a199fb0f-597d-4d24-8a18-18730e2f9cee

Ask Your Own Mac Question
Customer reply replied 3 months ago
Chris I am sorry that I have missed you online... Cox cable has been down... There were times i could not open up your e mail.Can we contact today after 4:00 p. Can you phone me when you are online (###) ###-#### Fred

Sure, I will be online after 6pm today. I will message you here you are notified via email and we can go from there. I should be online for a few hours. And no worries this question/issue will not close out until we can to a conclusion on your issue.

Ask Your Own Mac Question
Customer reply replied 3 months ago
Cris You there ?
Customer reply replied 3 months ago
Cris you there?
Customer reply replied 3 months ago
Cris I did not receive you invite... What happened

OK, I am at my desk now. Here is the link for the remote session.

https://itcris.screenconnect.com/?Session=54357171-5fad-4169-a95f-5c340d31f861

Ask Your Own Mac Question
Customer reply replied 3 months ago
Cris...................I see you contacted me last evening at 6:00 .
I was not available then ... at dinner. They have restored my internet service... I regret having to put you off and hope that I can chat with you. Can you phone me to let me know when you are online. I am not at my computer all the time. (###) ###-####
Customer reply replied 3 months ago
Cris I will be online at 5:30 Check-in with me Fred

Hi Fred, I have not been online all day. But I am now and will be for the next few hours. Please reply back to me if you are available so I can remote into your PC.

Ask Your Own Mac Question
Customer reply replied 3 months ago
Hello Chris...............

Hello, please use the link so I can remote into your PC.

https://itcris.screenconnect.com/?Session=7e721b01-8453-442a-ac67-60ae56628a63

Ask Your Own Mac Question
Customer reply replied 2 months ago
Chris I have not received the answer to my Question. How to transfer pic in Picasa to Roxio. I see that they have charged me 46.00. I do not feel that I owe that if I did not get an answer. If you can give me an answer that will work, I don't mind paying .Sen me a mess as to what time you will be online . I will wait to get contact with you. You can show me how to do this. THANKS I appreciate your patience

I performed the remote session and I could not continue because you did not have Roxio installed. I attempted to install for you but you could not provide the Product Key in order to complete the install.

I then told you, you would need to reach out to Roxio support to get a product key that will activate their product. That is the answer, I am not Roxio support so I cannot give you a product key. Once you can get a product key you can finish the install and use Roxio. You can't use it w/o installing it. That is what I discovered when I was logged into your PC.

If you would like assistance with the install after you have the Key you can contact me here and I can remote in and do so.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Cris............. I have the product key and have had it confirmed...HOWEVER WHEN I PUT IT IN IT WILL NOT OPEN. You downloaded the the program, and at the end it would not take the key. I checked with Roxio and they say to copy & paste it to the browser. The key is not on the same screen and I cannot enter it.
Customer reply replied 2 months ago
Please Cancel my order and reply. .......... I thank you for your efforts. I am giving this up Please credit my account for &45.00.
I will find some other software. thank you
Customer reply replied 2 months ago
Cris I want to thank you for your efforts to help me find out how to transfer pics on Picasa to Roxio.
I have given up on this software. Since I did not get an answer I hope you will discount the $46;99 charge. I have paid to date 4/14 $5.00
4/!5 $ 39.00 4/15 31.00 and still did not get an answer to my Question

Before canceling are you trying to move to another photo editing software since Picasa is not longer supported correct? If so, is there a reason why you are using Roxio?

There are few different editing software which I can recommend and are free to use.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Thanks, You don't like Roxio? I want to transfer pic albums pcasa has stopped. I am afraid that I will lose my pics in transferring. .

First, Picasa, Roxio and other photos applications are soely applications for viewing your photos and doing any type of editing you would to do on your photos.

All of your photos are stored in the Pictures folder in your profile. Which I seen when I had remoted into your PC. So your not really transferring anything. You are just changing the default application to view photos. But you can delete pictures through the application if you want to.

However, what I am trying to say is that the application does not store your pictures. They are stored on your PC and any application you choose to use is only viewing/editing purposes.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Are the photo programs you suggest better than Roxio....or easier to use..?

The reason Picasa has stopped being supported is because Google wants users to move over to their cloud storage service Google Photos. Google Photos is cloud storage service which is totally free and unlimited storage.

All that is created to use is a Google/Gmail account. You can go to photos.google.com and sign in. You can also download the application that will upload the photos to Google Photos from the link below, you install the app and then point to the folder where all your photos are stored. Which is the My Pictures folder in your profile. It will upload all of the photos.

You can then organize and edit photos from the website, smartphone or tablet. This is a good source to have because you have a backup of your pictures in case your PC were to crash. This is where I store all of my pictures.

However, if you don't wish to use any Cloud Storage service you can download XnView which is similar to Picasa where you can view your stored folders and edit right on the PC. You can download from the link below just go to site download and run the installer file the site will download and install the application for you. Then you will have the icon on your desktop.

http://www.ninite.com/nxview/

Ask Your Own Mac Question
Customer reply replied 2 months ago
Chris.........I don't think that you should charge me any more.. You have not told me how to transfer pic albums to Roxio.
I have paid $5.00 , 31.00 and 39.00
Please give me credit for the 46.00 Thanks Please let me hear from you, Chris
Customer reply replied 2 months ago
Chris, I just saw your reply to me about using I cloud. All my albums in Picasa have been edited with titles and places listed. Will I have to edit the pics again? Wow I have 15 yrs of albums in Picasa. I thought if I could move them all into I cloud as they are...already edited. would save me lots of time. Then I will not get my pics from picasa but from " my pictures" , Is this what .you are telling me?
Customer reply replied 2 months ago
Chris. If I use XnView...will I have to edit them all again?Next Question.... Tell me how to upload all my pics in picasa screen to external hard drive...just as they are. I am so afraid that I will lose my pics and want to do it the right way.
Customer reply replied 2 months ago
Chris................Many Thanks...I see all my photos and albums in I cloud... NICE However, they are not edited.. I see all the pics that I deleted. Tell me how to edit
Customer reply replied 2 months ago
I am so glad that I don't have to transfer my photos in Picasa to Roxio.......I only need to know how to edit them..in I loud........I...am satisfied and will pay the 46.00

So when you upload to Google Photos they will not upload with the folders and names you have already established on your PC. In Google Photos you can create albums select all the pictures you want and place them in the album. So for Google Photos yes you will have to create the albums and organize.

If you have a ton of pictures it will take some time. But if you get it all straighten out it is nice to have, because like I said they are in the cloud. Then you can access from "anywhere" the google photos app on iPhone, iPad, Android smartphone, tablet, Windows PC, Mac basically anything. So they are always at your convenience to view as long as the device has internet connection. I converted my entire library to Google Photos and I have thousands and thousands of photos. took some time but best decision.

If you use XnView the photos should have the naming convention and album you created this that is stored locally on your PC. Your entire photo library is stored in your profile. If you go to your profile and open the "My Pictures" folder. All of your albums/folders will display there you can copy that folder My Pictures to external drive if you like to make a copy. You will not be losing any photos by doing so. You can right clicking and copy then paste into the external drive.

Samething with XnView it is just a photo viewer application it doesn't import any pictures into the app. It is soely a software that opens the existing photos/files in your My Pictures folder and becomes the default application to open photos. It will not remove or delete photos unless you choose to.

I hope this answers your questions. I am also glad you are more satisfied with my service and help. I really strive to help customers to the best of my ability. Any positive review would be greatly appreciated which can be done at the top right of the page. Thanks, Cris.

Ask Your Own Mac Question
Customer reply replied 2 months ago
Thanks Cris I appreciate your patience..

Your very welcome. Like I said I am just glad you feel I have assist you to where you feel comfortable with your issue.

Thank you,

Ask Your Own Mac Question
Customer reply replied 2 months ago
cris i SEE ALL MY PICS IN gOOGLE pHOTO How will I edit them....All the editing I did in Picasa is gone.
I have to Delete, Move, Red Eye, Label album, name the people or date the album.

Google Photos does not have red-eye removal. You can delete, rotate, add filter and create albums.

Individually click on each folder you wish to edit. When the picture opens there are editing tools top right of the photo.

To create albums select all the pictures by placing a check on box on it. Top right there is plus sign click on to create album. It's pretty self-explanatory and easy to use Google Photos.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cris Your Own Question
Cris
Cris
Cris, Mac Specialist
Category: Mac
Satisfied Customers: 6,978
6,978 Satisfied Customers
Experience: 4 years Mac Specialist, Apple Certified.

Cris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I need to really speak with someone to get my Google Photos
I need to really speak with someone to get my Google Photos album from my iphone to my MacBook Pro laptop. I want to create a slide show with music and then put it on to a thumb drive or connect with … read more
John Castle
John Castle
BSC in Computing Network Management and Design
5 satisfied customers
I'm new to this. I need to make a movie (myself talking), if
Hi, Daniel. I'm new to this. I need to make a movie (myself talking), if possible, incorporate an iPhoto slideshow as is with music, and post on YouTube for my little granddaughter in Germany. Is this… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Edited photos in iphoto OS X 10.8.6 transfer to desktop
edited photos in iphoto for imac OS X 10.8.6 transfer to desktop with NO information so file cannot be opened. however unedited photos in iphoto transfer with information (e.g. pixels) and no problem … read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have been trying to create a personalized slide show
Hello, I have been trying to create a personalized slide show on my MacBook Air and the one feature that it says to use is the create button in bottom right corner but I don't have a create option??? … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have in the past loaded iPhoto slide shows in video format
I have in the past loaded iPhoto slide shows in video format on to my You Tube channel but recently I'm unable to do it..... When I have questioned other sources i get these responses: 1] iPhoto has b… read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have constructed a series of Family and friends slideshows
I have constructed a series of Family and friends slideshows but can not consistently get the system to run through the whole slideshow. Often it just stalls after one slideshow. Greatful for any assi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I purchased Creator NXT Pro 2 in C.D format and I was sent
I purchased Creator NXT Pro 2 in C.D format and I was sent a Windows version. I have an iMac running on OSX. The discs will noir download!!… read more
IT Miro
IT Miro
Studying for Masters Degree in IT
Bachelor\u0027s Degree
200 satisfied customers
Why does the music I select to play with my Mobile Me Albums
Why does the music I select to play with my Mobile Me Albums not transfer with the pictures when I "share" it via email with someone?… read more
Brandon M.
Brandon M.
System Administrator
Vocational, Technical or Trade Scho
2,143 satisfied customers
how do I transfer a slideshow cd made on a Mac to my Windows
how do I transfer a slideshow cd made on a Mac to my Windows 7 computer? I want to edit the pictures on Adobe Photoshop Elements 8, but can't get the pictures off the disk. HELP Gene… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I have created iPhoto slideshows with music, etc., and Id
I have created iPhoto slideshows with music, etc., and I'd like to know what to do in order to burn the slideshow onto a DVD so I can screen it on my TV. Thanks!… read more
Danh
Danh
Bachelor\u0027s Degree
949 satisfied customers
You recently gave me instructions on how to make a photo CD.
You recently gave me instructions on how to make a photo CD. Now that I have been successful in creating the disk I wanted to check it. I tried using DVD it will not read the disk. I can view it in Fi… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Music that is added to a Power Point slideshow, made into a
Music that is added to a Power Point slideshow, made into a movie and brought into iDVD, does not play in iDVD, why? When I add music to a Power Point slideshow in iDVD, the music does not synch like … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have really sharp images but get blurry pics when i move
I have really sharp images but get blurry pics when i move them to iDVD out of iPhoto. 1-Would this be solved if I uploaded photos out of Adobe Lightroom to minimize compression effect or should I sav… read more
Ruben G.
Ruben G.
Vocational, Technical or Trade Scho
69 satisfied customers
I am trying to use Picasa to upload slideshows from iPhoto
I am trying to use Picasa to upload slideshows from iPhoto on my MacBook. I have no idea how to do it. I have Events which I have made into slideshows. Is there a way to simply upload the event into a… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
i have 250 photos that i want to merge with 4 songs, but if
i have 250 photos that i want to merge with 4 songs, but if your slideshow exceeds 99 photos it skips the music and throws it all off - how could i get a dvd of the 4 'chapters' of c.80 photos per son… read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I am a Mac user. I use Imovie to create slide shows with still
I am a Mac user. I use Imovie to create slide shows with still pics. I transfer to IDVD to make a final DVD of the program.I've done this several times with always the same problem. While the program … read more
iteachmac
iteachmac
Electrician / Programmer / Sound design
Vocational, Technical or Trade Scho
853 satisfied customers
I am creating a DVD (IDVD 7) slide show and as I try to install
I am creating a DVD (IDVD 7) slide show and as I try to install audio files (music) I can't control it's placement nor can I add more music without the second file overlaping the first. Also There see… read more
Jesse
Jesse
Apple Consultant
Some College
111 satisfied customers
Have just purchased Adobe Photoshop Elements 8 for my new MacBook
Have just purchased Adobe Photoshop Elements 8 for my new MacBook Pro. Have previously used Photoshop Elements 6 on an IBM platform to produce family slide shows of our holidays, complete with soundtr… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x