Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I have an iMac and iPad. There were too many photos on the…

Customer Question
I have an iMac...

I have an iMac and iPad. There were too many photos on the iPad -- was using up all capacity. But I wanted to save them. i was told if I deleted them on the iPad -- but then retrieved them on the iMac -- then I would have freed up space on the IPad but still have the pictures on the iMac. Great. So I got rid of a lot of pictures on the iPad. But now when I look on the iMac -- in photos, in "albums" -- I can't find the album where I can retrieve or save the pictures that were just deleted a few days ago. That "album" appears to have disappeared. How do I retrieve it -- so I can retrieve all the pictures I deleted on the iPad? ***@******.*** (###) ###-#### Glencoe

Technician's Assistant: Are you working with a phone, tablet, or computer?

On iMac right now. But I have a phone in front of me so I can call or be called.

Technician's Assistant: How long ago was your photos deleted?

Few days -- I remember being told that I had 30 days to retrieve. I didn't want to tempt fate, so waited only 3-4 days before trying to retrieve what had been deleted. They were in an "album" -- I now can't find it.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

No -- that's it.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 hours by:
4/5/2018
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.
Verified

Hi! I'm Eric, a Mac expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Ask Your Own Mac Question
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Good evening. I'm afraid the advice you received is wrong...thank you for not waiting too long to reach out! We're going to need to restore your photos as the first step, and then we can go about freeing up space on your iPad.

To restore your photos:

  1. Go to iCloud.com in any web browser (you might need to sign in).
  2. Click on Photos.
  3. Click on Albums at the top.

  4. Click the Recently Deleted album.
  5. Click on the photos you want to restore.
  6. Click on Recover.

Once your photos return, we can clear up space on your iPad by using the built-in Optimize Storage feature:

  1. Make sure you're on Wi-Fi.
  2. Enable iCloud Photo Library.
  3. Launch the Settings app.
  4. Tap Photos & Camera.

  5. Select Optimize Storage.

Once you do so, iCloud will automatically remove full-resolution versions of older images from your device, storing only the most recent images locally.

The rest of those images and video will continue to be stored safely in iCloud at full resolution and in their native format — JPG, PNG, MOV, or RAW — and continue to be downloaded to all other devices where you've selected the "Download and Keep Originals" option.

It may take a while for these changes to take place, especially if you're on a slower Wi-Fi network, so don't despair if your storage space doesn't initially free up.

Please let me know whether that helps!

Ask Your Own Mac Question
Mac Support Specialist: Eric Ewing, IT Pro replied 3 months ago

Hello! Just quickly checking back in to make sure your issue is now resolved? When you have the chance, would you kindly let me know? Thanks so much for using JustAnswer.com!

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Eric Ewing Your Own Question
Eric Ewing
Eric Ewing
Eric Ewing, IT Pro
Category: Mac
Satisfied Customers: 415
415 Satisfied Customers
Experience: I have been working in Technology since 1997, and have a special affinity for Apple devices.

Eric Ewing is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I had several photo albums on google photo app which have
I had several photo albums on google photo app which have disappeared. I need help recovering them.… read more
N Nguyen
N Nguyen
Master of Business
I have an iPad that I have not used in 18 months. I need to
I have an iPad that I have not used in 18 months. I need to remove 4500 pics(Plus I want to save these pics) so that I have enough space to update the software. However its not seeing these pictures w… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
How can I easily move my photos off my iPad to another iMac
How can I easily move my photos off my iPad to another iMac or storage device. I have her 4000 photos and don't have iPhoto… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
For "Viet - Computer Tech", I have an iPhone 5 that I use a
For "Viet - Computer Tech", I have an iPhone 5 that I use a lot to take photos. In Albums, in addition to the Camera Roll Album, I have two other Albums that are independent from the Camera Roll and n… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
790 satisfied customers
I just returned from vacation on Argentina and accidentally
I just returned from vacation on Argentina and accidentally deleted photos from my SIM card /Nikon camera. I want to know if apple support can help me retrieve these photos to my iPad or iMac ?… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
When I did an upgrade on my MAC, all of the photos and
when I did an upgrade for iPhoto on my MAC, all of the photos and albums disappeared. The Apple store helped retrieve almost all of my 14000 photos but my 67 photo albums were still no longer there. T… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,463 satisfied customers
Yes, an iPhoto question. In iPhoto I have several albums in
Yes, an iPhoto question. In iPhoto I have several albums in two different folders. I recently "lost" one of the folders. The photos are still in iPhoto, but the entire folder with it's albums are gone… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
I lost some photos trying to retrieve them while syncing my
I lost some photos trying to retrieve them while syncing my iPad to my iMac. When I connected my iPad, I could only see my latest photos and not all that were downloaded on the IPad. When I synced I l… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
Hi! I was working on deleting photos within an album and suddenly
Hi! I was working on deleting photos within an album and suddenly the entire album disappeared. Took me hours to compile the album but gave up and started over on the album and it just happened again.… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I transferred-photos from my iPhone to my iPad using WIFI transfer
I transferred-photos from my iPhone to my iPad using WIFI transfer app. When finished the app said the photos had been transferred to the camera roll on the iPad, but when i tried to find the camera r… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I created a book on iPhoto (ver IMac 10.6.8)last night and
I created a book on iPhoto (ver IMac 10.6.8)last night and now want to show the album book as a slideshow on my iPad (ver 1). I can only see the raw photos and my photos were actually edited in the al… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
iPad had downloaded a bunch of photos, not selected, when connected
iPad had downloaded a bunch of photos, not selected, when connected to PC. Since these are not on camera roll, how do I delete them?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I used photo merge to get a panorama. It worked AOK. I then
I used photo merge to get a panorama. It worked AOK. I then saved it and instead of going back into the organizer, it disappeared. I cannot find it!!! What happened and how should I have saved it?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
17,000 photos that are not my photos wound up in my album in
17,000 photos that are not my photos wound up in my album in I PHOTO. I can't delete them. when I synced my IPAD2 and my mac all those photos went on to my IPAD and I can't get rid of those. Those pho… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
How do I add photos to an ipad without deleting the ones already
How do I add photo's to an ipad without deleting the ones already on there? I want to see the screen populated with different folders but I can't figure it out!… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
About the deleting one or some pictures from iPad I beleive
About the deleting one or some pictures from iPad : I beleive that on some vers of iPad soft it works exactly as you described in specific article, but in my case - the RED BUTTON "delete" simple does… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
I had a iMAC 10.4 and received an ipad as a present, found
I had a iMAC 10.4 and received an ipad as a present, found out I needed a 10.6, so I backed up everything with a Western Digital external hd and then installed Snow Leopard and then updated again. My … read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
69 satisfied customers
I hope you can help me, I am so frustrated with Iphoto. My
I hope you can help me, I am so frustrated with Iphoto. My Mac was given to me about 4 years ago. At first I was delighted because it seemed so easy to work with photos in the photo library. However, … read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x