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I CANNOT GET WORD TO QU IT. THE RAINBOW CIRCLE WON'T STOP…

Customer Question
I CANNOT GET WORD...

I CANNOT GET WORD TO QU IT. THE RAINBOW CIRCLE WON'T STOP AND IT WON'T LET ME GO TO FORCE QUIT

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

A MacBook Pro

Technician's Assistant: How long has this been going on with your Force? What have you tried so far?

EVERYTHING. I CAN DO OTHER PROGRAMS BUT THIS WORD IS ALWAYS IN THE BACKGROUND. I CAN'T EVEN SHUT DOWN THE COMPUTER AND REBOOT

Submitted: 17 days ago.Category: Mac
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Answered in 6 minutes by:
4/4/2018
Mac Support Specialist: tyroneboman, Mac Genius replied 17 days ago
tyroneboman
tyroneboman, Mac Genius
Category: Mac
Satisfied Customers: 10,372
Experience: Computer specialist.
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

The best option will be to use a secure remote screen connection to troubleshoot the issue, this will require downloading a screen connect app to get us started. Will that be okay?

You can reply to me here by typing in the box below please.

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Customer reply replied 17 days ago
No that didn’t answer. Figured it out myself. Please refund my $5
Mac Support Specialist: tyroneboman, Mac Genius replied 17 days ago

ok, thank you.

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