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Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you are trying to connect to the iTunes and you have forgotten your iTunes username and password, Is it right?
Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.
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