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Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience:  Senior Engineer at CSS Corp
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Cannot connect to shop. Forgot password and sign in. 12.7.3.

Customer Question

Cannot connect to shop. Forgot password ***** sign in.
JA: What version of iTunes are you using to sync your Apple device?
Customer: 12.7.3
JA: When did you last reboot?
Customer: Just now
JA: Anything else you want the Mac Expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Mac
Expert:  Karthik replied 7 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Karthik replied 7 months ago.

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me whether you are trying to connect to the iTunes and you have forgotten your iTunes username and password, Is it right?

Customer: replied 7 months ago.
Expert:  Karthik replied 7 months ago.

Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

Customer: replied 7 months ago.
I do not need it anymore.
Expert:  Karthik replied 7 months ago.

Do you still need assistance with your issue?

Customer: replied 7 months ago.
Expert:  Karthik replied 7 months ago.

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