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My iPad Air won't charge. Is IOS an operating system? I have…

Customer Question
My iPad Air won't...

My iPad Air won't charge

Technician's Assistant: What Operating System (OS) are you running on your iPad?

Is IOS an operating system?

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I have tried several times over the past week

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

If you want the serial number I can give you that.

Submitted: 3 months ago.Category: Mac
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Answered in 19 hours by:
4/4/2018
Mac Support Specialist: Josh, Mac Support replied 3 months ago
Josh
Josh, Mac Support
Category: Mac
Satisfied Customers: 21,961
Experience: 5 years as Network Admin, 10+ years of IT support
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Customer reply replied 3 months ago
My iPad still won't charge.
Mac Support Specialist: Josh, Mac Support replied 3 months ago

Please press and hold down the POWER and HOME buttons together on your iPad until you see the Apple icon. After you see the icon, release the buttons and the iPad will restart.

Plug it into a charger and allow it to charge now

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