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I have not used my pad in a time and now I can not remember…

Customer Question
I have not used...

I have not used my pad in a long time and now I can not remember my Apple Is or Password.Thank you

Technician's Assistant: When did you last change your password ***** Apple ID?

The pad never requested the above information so it has been a very long time.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I am a complete novice, I do not know how or even to access the tool. If I can not get into my pad how would I access the information? Thank you

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just looking to access my pad.

Submitted: 21 days ago.Category: Mac
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Answered in 4 minutes by:
4/3/2018
Mac Support Specialist: Ameen Khan, Computer Technician replied 21 days ago
Ameen Khan
Ameen Khan, Computer Technician
Category: Mac
Satisfied Customers: 105
Experience: IT Specialist
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I will do my best to help you today.

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Mac Support Specialist: Ameen Khan, Computer Technician replied 21 days ago

To make sure I don't miss anything, please tell me more about your question. thanks

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Mike
Mike, Mac Medic
Category: Mac
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