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Cannot access Apple store, says my password for tnhidaho…

Customer Question
Cannot access Apple store...

Cannot access Apple store, says my password ***** tnhidaho @icloud.com is incorrect. No way to retrieve.

Technician's Assistant: When did you last change your password ***** Apple ID?

I have an Apple I.d. Password ***** my email:***@******.***

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Can’t find a way to reset, it just says try again. Where can I go.

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No, just trying to download an app. Never use “iCloud”, it was a gift. Thanks

Submitted: 3 months ago.Category: Mac
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Answered in 4 minutes by:
4/3/2018
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago
Aparna Indresh
Aparna Indresh, Mac Enthusiast
Category: Mac
Satisfied Customers: 529
Experience: Engineer at Aparna Indresh
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

We can try to reset the password ***** your iCloud account let me check for the password ***** options from my side.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

An email has been sent to your rescue email address, t•••••@g•••••.com. Follow the directions in the email to unlock your Apple ID and then sign in again.Please let me know if it works for you.

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Customer reply replied 3 months ago
I entered a new password. Message says" Your apple id or password ***** oncorrect". ??
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

May I know if you have typed the correct password?

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Customer reply replied 3 months ago
NO to $39. You already charged my card $35, which American Express declined
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Offers you see for remote assistance and phone call request this is not me it is this website I am more than happy to accept one but you need not to accept it.

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Customer reply replied 3 months ago
Id and password ***** correctly.
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Have you tried with your Apple ID***@******.*** because you want to access Apple store so you need to provide your Apple ID and password ***** try this and let me know if it works for you.

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Customer reply replied 3 months ago
App store asks for password ********@******.***. NOT for***@******.***
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Okay, Please give me some time let me check this and I will get back to you as soon as possible.

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Customer reply replied 3 months ago
Thank you Aparna !
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Thank you for your time.

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Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Could you please try with some new password ***** you haven't used before with any account.

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Customer reply replied 3 months ago
How do I get back to the password ***** page ?
Mac Support Specialist: Aparna Indresh, Mac Enthusiast replied 3 months ago

Please click on this link https://iforgot.apple.com/password/verify/appleid provide your ID and then type the characters in the box and click continue and then follow onscreen instructions in order to reset your password. please let me know if it works for you.

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