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I updated my credit card details yesterday in order to rent…

Customer Question
I updated my credit...

I updated my credit card details yesterday in order to rent a movie on apple tv. I received an acknowledgement email this morning. However we tried to rent a movie this evening but my credit card details have not been upgraded.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Bigpond

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Mac desktop

Technician's Assistant: What troubleshooting have you tried?

None. It has been taking me about 40 minutes + to log into to my account. Very frustrating

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think it is an email problem. My new credit cards details are not reflected in my apple account and i cannot rent movies.

Submitted: 3 months ago.Category: Mac
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Answered in 9 minutes by:
4/3/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
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Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple Payment. I've only just come online now and would like to assist you with your question.

What device gave you the error?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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