Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I cannot remember my iPad passcode and it’s licked, When it…

Customer Question
I cannot remember my...

I cannot remember my iPad passcode and it’s licked

Technician's Assistant: When did you last change your password ***** Apple ID?

When it was set up

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

No how do I do that

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
4/3/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,274
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the exact message you have on your device?

Please let me know

Ask Your Own Mac Question
Customer reply replied 3 months ago
Enable passcode. Your passcode is required to enable Touch ID
Customer reply replied 3 months ago
Just tell me what to do
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Do you have a windows or mac computer there?

Please let me know

Ask Your Own Mac Question
Customer reply replied 3 months ago
No it’s my iPad. I have a second iPad and an iphone
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

ok, you will need a computer to resolve this, please message me when you are at one

Ask Your Own Mac Question
Customer reply replied 3 months ago
I am now at a Toshiba computer
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

thanks

Do you have itunes installed on the computer?

Ask Your Own Mac Question
Customer reply replied 3 months ago
No but I have it installed in my other ipad
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

Install itunes from www.itunes.com

Let me know when you have please

Ask Your Own Mac Question
Customer reply replied 3 months ago
I have an appointment so I will continue this in the evening. Is that okay. I didn’t realize it was going to take so long
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

No problem, I will mark this question to remain open so If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service for now by clicking one of the stars at the top of the screen then submit, that would be greatly appreciated.

Thank you

Ask Your Own Mac Question
Customer reply replied 3 months ago
Also I see my credit card was changed 40.00 instead of 5.00
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

yes, thats the cost of the service

Ask Your Own Mac Question
Customer reply replied 3 months ago
I thought it was a free trial.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

no the service is not free... when you read it you see you get a free trial for a membership.

but this is my livelihood, it would not work of course if I just did this for free.

I hope you can understand

Ask Your Own Mac Question
Customer reply replied 3 months ago
If we stop now will you credit the 40.00 since I don’t have iTunes on a computer. I cannot afford this. I am retired and on a fixed salary. I’ll just do without the iPad.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

well you now know how to solve it... which was the point of the service, but I will organize a refund so you do not need to pay me for the answer.

I wont be able to respond back now

Ask Your Own Mac Question
Customer reply replied 3 months ago
No I don’t know how to solve the problem. I’m not that computer savvy. Please credit my account the 40.00 and thank you
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,274
47,274 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
Don't know my passcode. IPad. Probably about nine months ago
Probably about nine months ago I tried and then just left it on my desk as I had my computer to access my mail etc. I particularly use the iPad when I travel and I am traveliing this week … read more
N Nguyen
N Nguyen
Master of Business
I am setting up my new iPhone 8. Everything went fine until
I am setting up my new iPhone 8. Everything went fine until I couldn't remember my Apple ID. When I tried to reset I was prompted to use my apple device passcode. When I use it, it won't work. I even … read more
NOORUL AMEEN
NOORUL AMEEN
Bachelor\u0027s Degree
2 satisfied customers
I cannot sign on to my iPad because I forgot my password. I
I cannot sign on to my iPad because I forgot my password ***** … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
727 satisfied customers
Trying to set up a new iPad for elderly lady. About two
Hello. Trying to set up a new iPad for elderly lady. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
My wife bought a new I pad and I thought I would set it up
My wife bought a new I pad and I thought I would set it up for her. I am not inclined to do much computer stuff. When I got to a question of an account password ***** was not around so I just backed o… read more
Fran
Fran
IT Consultant
Associate Degree
203 satisfied customers
I just got an iPad yesterday, was setting up asked for Touch
I just got an iPad yesterday, was setting up asked for Touch ID, put my fingerprint on it. Now it's asking for a passcode which I never entered and my iPad is disabled. How do I start all over again. … read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,274 satisfied customers
My husband is just setting up his ipad, but did not write
My husband is just setting up his ipad, but did not write down his passcode and can't remember it. So he cannot go any further with setting it up, what can he do now? … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am unable to unlock the screen on my new IPad after having
I am unable to unlock the screen on my new IPad after having set it up and switching it off … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
Got a new ipad for the wife. Cannot reset to factory. Keeps
Got a new ipad for the wife. Cannot reset to factory. Keeps asking her for pass code but doesn't accept it. Is it a four digit code? I took her ipad hooked it up to my Macbook. Won't let us access itu… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I updated OS on an older iPad. I thought I correctly wrote
I updated OS on an older iPad. I thought I correctly wrote down the new passcode, but I cannot get on. The passcode option has not been turned on for some time and I don't know the previous passcode. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I cant remember my iPad passcode... I cant connect through
I cant remember my iPad passcode... I cant connect through itunes as well How do i proceed … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I need to install the updated software 4 my iPad mini. I cannot
I need to install the updated software 4 my iPad mini. I cannot remember my Passcode. I do not want to erase everything, so what can I do, please ?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
My son got an ipad mini for xmas. set it up, then next time
My son got an ipad mini for xmas. set it up, then next time he goes to log in, it has a passcode he cannot remember setting. So I tried to restore it using itunes, but now when the ipad starts, it say… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I downloaded IOS 7 but managed to disable my iPad by inserting
I downloaded IOS 7 but managed to disable my iPad by inserting the incorrect password. How do I 'un-disable' my iPad.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
On my ipad, when searching the website history in safari how
On my ipad, when searching the website history in safari how do I find out what time websites were visited?… read more
Techie_Ben
Techie_Ben
Software Engineer
Master\u0027s Degree
1,444 satisfied customers
ipad is dsabled, says connect to itunes. itunes says enter
ipad is dsabled, says connect to itunes. itunes says enter passcode, but ipad is locked so cannot enter passcode. what next?… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I just paid 42 dollars and nothing has changed. I was trying
I just paid 42 dollars and nothing has changed. I was trying to create a passcode and messed up Now i cannot get into my ipad I cantget past the passcode page.If you can't help me I do not want to cha… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
Hi My son bought me an Ipad for Christmas, I am having a few
Hi My son bought me an Ipad for Christmas, I am having a few problems with it and not sure if it is faulty or whether you can help. Firstly the facility to delete apps etc. placed on the home page can… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x