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My Facebook account has been taken I had tried many ways and…

Customer Question
Hi my Facebook account...

Hi my Facebook account has been taken I had tried many ways and still can't retrieve it

Technician's Assistant: When did you last update Facebook?

Not for awhile

Technician's Assistant: What have you tried so far with your Facebook?

I had got a password ***** to me and I put it in and it doesn't work

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Send me a code to my phone but it's not reaching my phone

Submitted: 3 months ago.Category: Mac
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Answered in 19 minutes by:
4/3/2018
Mac Support Specialist: Jins M. N., Computer Hardware Engineer replied 3 months ago
Jins M. N.
Jins M. N., Computer Hardware Engineer
Category: Mac
Satisfied Customers: 3,086
Experience: Mac Expert, 7+ years of experience in installation and trouble shooting of mac osx and apps
Verified

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Can you please let me know the Email address registered with your Facebook account?

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Customer reply replied 3 months ago
Someone keeps sending me the same code and says its Facebook but it not
Customer reply replied 3 months ago
Can you get my Facebook back
Customer reply replied 3 months ago
Just fix the problem please
Customer reply replied 3 months ago
I do not want you connecting remotely thank you
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Customer reply replied 3 months ago
I still need help but fo not wish the remote part of it
Customer reply replied 3 months ago
I just want you to tell me how to resolve my issue thank you. So far I have not got Any answers from you guys
Customer reply replied 3 months ago
I want a refund this is not good. I can't get any help
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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