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My apple iphone 7 screen got broken i had to change it today…

Customer Question
Hi my apple iphone...

Hi my apple iphone 7 screen got broken i had to change it today i remembered my apple id but forgot the password

Technician's Assistant: When did you last change your password ***** Apple ID?

Couple of months ago can't remember the actual date

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yea i did i try to put the apple id and the password ***** it wouldn't let me because i forgot the password

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Just that

Submitted: 3 months ago.Category: Mac
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Answered in 9 minutes by:
4/3/2018
Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago
Viet - Mac Tech
Viet - Mac Tech, Mac Support Tech
Category: Mac
Satisfied Customers: 40,832
Experience: Support Mac laptops, desktops, & iPhone, iPad, iPod, etc.
Verified

Hi,

I'm sorry about the issue. Please try the following fix:

  1. Click on the website below:
    http://iforgot.apple.com/
  2. There, in the first box, enter the email address associated with your Apple ID / associated with your iPhone 7.
  3. In the second box, enter the characters as shown on the page.
  4. Then click on Continue.
  5. Then follow the instructions there in order to reset your Apple ID account password.

- Do you also have Windows xp, vista, or 7, 8, 10, or Mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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Mac Support Specialist: Viet - Mac Tech, Mac Support Tech replied 3 months ago

How is it going?

What's the make / model of your computer?

It looks like you are not there. We can schedule another time.

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help further. Thank you.

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