Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

Alternating apple symbol and question on start up. IMac 8…

Customer Question
Alternating apple symbol and...

Alternating apple symbol and question mark on start up

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

IMac 8 years old Yomsemire

Technician's Assistant: How long has this been going on with your iMac? What have you tried so far?

Locked up last week - took into a tech and he reloaded the iOS - said it was a

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

A partition problem

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 7 hours by:
4/3/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Shut down your Mac.

Find Command (⌘), Option, P, and R on your keyboard.

Turn on your Mac.

Press and hold the Command-Option-P-R keys immediately after you hear the startup sound.

Hold these keys until the computer restarts and you hear the startup sound for a second time.

Release the keys.

then tell me how it then starts please

Thank you

Ask Your Own Mac Question
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Richard

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Richard Your Own Question
Richard
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
47,537 Satisfied Customers
Experience: IT Engineer for over 15 years

Richard is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I can not get my password to work. I purchased a new phone
I can not get my password ***** work. I purchased a new phone Fromm AT&T, but my Apple password ***** ***** working and I can't start up my new phone. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
Recently, I prepaid a Page Plus for I-phone service.After
Recently, I prepaid a Page Plus for I-phone service.After one week of use,the phone was locked. I tried to type in Apple ID and password.cannot activate the phone.What can I do to unlock the phone and… read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
My son gave me his old iphone 4. It is locked and he said I
My son gave me his old iphone 4. It is locked and he said I could request an Unlock on here with the code he gave me? … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I got up a week or so ago and found my IPad to be locked. I
Hi, I got up a week or so ago and found my IPad to be locked. I got it for Christmas about 3 years ago and all my passwords are stored in the Ipad. I took it to work to see if our IT guy could help an… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Screen was locking up on iPad Pro went to apple they updated
Screen was locking up on iPad Pro went to apple they updated to 11 lost app due to app not upgrading to 11. The app is not supported and I lost all the invoices for this year. … read more
Justin Johnson
Justin Johnson
Owner
2,420 satisfied customers
I"m locked out and was told to totally restore. Windows. A
I was told by apple store to reload ITunes and to restore to factory settings … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Keeps locking up want to drop off at apple store in
keeps locking up want to drop off at apple store in napperville IL can i do this with out an anopointment … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
792 satisfied customers
Its complicated my ex who is now in prison has locked my
its complicated my ex who is now in prison has locked my phone is there a way to regain access … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
941 satisfied customers
I have a Mac a1226 laptop It will not load I can load rescue
I have a Mac a1226 laptopIt will not loadI can load rescue and run utilities which does nothing even though the repairs are not successful.If I try to reinstall El Capitan the rescue utility will not … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I took my apple eyepad to get it fixed it wasent charging up
I took my apple eyepad to get it fixed it wasent charging up no matter what cord or conection I used the place I took it to was a little computor store in a small strip mall (first time there) anyway … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My iCloud calender is locked, I hav loged out of icloud on
My iCloud calender is locked, I hav loged out of icloud on my devices except 1 where I cannot remove the mark at Keyring (waiting for approval at another unit) Loggin in at safari: icloud.com clicing … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
Had my info transferred from my old iMac to the new one. The
Had my info transferred from my old iMac to the new one. The Tech guy said he'd separately transferred it, but they can't seem to get it onto my Contacts. All done @ the local Apple store. Have a file… read more
Johnny  Mack
Johnny Mack
Bachelor\u0027s Degree
357 satisfied customers
My macbook pro froze up while I was in ebay sending a message
My macbook pro froze up while I was in ebay sending a message and stayed froze for 15 minutes until I held the power button down shutting it off. I waited about 10 minutes and turned it on expecting t… read more
Richard
Richard
Apple Software Engineer
IT Manager, Consultant
47,537 satisfied customers
I have a I-Pad that I purchased two years ago when the 2nd
I have a I-Pad that I purchased two years ago when the 2nd one was released. Last week I allowed someone to add MobileIron Stat to my I-Pad because of my company requirement and now I have to have my … read more
Cris
Cris
62 satisfied customers
i took the hdd out of my 2007 macbookpro and replaced it with
i took the hdd out of my 2007 macbookpro and replaced it with a ssd that already had osx 10.7 installed. my boyfriend installed and started it up everything was ok, when it gave him a choice of ssd wi… read more
David
David
Mac Support Specialist
Bachelor's Degree
1,641 satisfied customers
My iMac has not been run in probably over a year. It is the
My iMac has not been run in probably over a year. It is the intel based iMac, partitioned with Vista and OSX 10.3 or .4, not sure at this point. I went to fire it up this morning and when I press powe… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
Brought my 4 year old IMac to Genius Bar at Roosevelt Field,
Brought my 4 year old IMac to Genius Bar at Roosevelt Field, Long Island, NY. IMac would not boot up. "No trouble" said the Genius after taking it to the back of the store, and came back saying he ope… read more
KevinK
KevinK
Technology Integration Specialist
Master's Degree
24 satisfied customers
I have a intel based imac that locks up at startup at the blue
I have a intel based imac that locks up at startup at the blue screen (no "loading os" message) just after the grey apple screen. The display has yellow pixilated lines running across it diagonally in… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x