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I cannot remember my Apple ID. I changed my email password…

Customer Question
I cannot remember my...

I cannot remember my Apple ID.

Technician's Assistant: When did you last change your password ***** Apple ID?

I changed my email password ***** but I’ve never changed the Apple ID that I can remember.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

I’m 70+ years old and can’t do all of that. I don’t know how. I need help please

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I don’t guess. I just bought a scan disk and want to download the app for it. Like I said I’m older and don’t know how to do these things.

Submitted: 4 months ago.Category: Mac
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Answered in 15 minutes by:
4/2/2018
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago
Karthik
Karthik, Mac Enthusiast
Category: Mac
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Your apple ID is normally your email address which is register with the apple. Could you provide me the apple ID? So that we can go ahead and check what are the reset option available.

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Customer reply replied 4 months ago
I don’t know my ID. My email address***@******.***
Customer reply replied 4 months ago
Sorry it is***@******.***
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Can I have the trusted phone number which ends with ‎(•••) •••-••54 for verification purpose?

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Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

You can now reset your password ***** one of your devices. A message with instructions has been sent to iPhone (iPhone 5c) and Lawanda's Phone (iPhone 5s). If you don’t have access to your devices please let me know.

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Customer reply replied 4 months ago
I can’t do it please help me please
Mac Support Specialist: Karthik, Mac Enthusiast replied 4 months ago

Do you have iPhone (iPhone 5c) and Lawanda's Phone (iPhone 5s) with you now?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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