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I want to activate outlook on my laptop with 365 home

Customer Question
I want to activate...

I want to activate outlook on my laptop with 365 home software and sync to my desktop

Technician's Assistant: Are you logged into your Outlook account on any other devices?

Yes, my desktop.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want to sync up my documents from my desktop to my laptop.

Submitted: 2 months ago.Category: Mac
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Answered in 3 minutes by:
4/2/2018
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago
Jason Jones
Jason Jones, Mac Technician
Category: Mac
Satisfied Customers: 18,904
Experience: Several years of supporting Mac systems.
Verified

Hello,

My name is***** will be the person helping you today. How may I help you today? I understand that you wish to activate Outlook 365 on the laptop and sync it to the desktop. May I ask what is meant when you say that you wish to "sync" them?

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Customer reply replied 2 months ago
To start with, let's activate outlook on my laptop.
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

Before we begin, I must know what it is that you need help with. So you wish to activate Outlook. What else needs to be done after that?

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Customer reply replied 2 months ago
Just walk me through it.
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

I am sorry for the confusion. I am not explaining this correctly.

Before we begin, I need for you tell me exactly what you need help with. Beyond activating office, what do you need help with?

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Customer reply replied 2 months ago
Be able to view documents currently on the desktop with my laptop.
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

Which version of Windows is running on the Desktop?

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Customer reply replied 2 months ago
Home 365
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

That appears to be the version of Office you are using. I am asking which version of Windows you are running on the Desktop.

Which version of Windows is running on the laptop and desktop? Possible answers are XP, Vista, 7, or 10.

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Customer reply replied 2 months ago
My account says Office 365 Home
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

That is the version of your Office. I am asking you which version of Windows you are running on both of the computers.

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Customer reply replied 2 months ago
Windows 10
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

As far as activating goes, how far along in the process are you? Is Office 365 installed?

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Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

What problem are you having when you attempt to activate it?

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Customer reply replied 2 months ago
I will use the Geek Squad to solve the problem instead.
Mac Support Specialist: Jason Jones, Mac Technician replied 2 months ago

Thank you

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