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My password and thumbprint don’t work. 12.5 pro. This

Customer Question
My password ***** thumbprint...

My password ***** thumbprint don’t work

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

12.5 pro

Technician's Assistant: How long has this been going on with your Apple device? What have you tried so far?

This morning

Submitted: 3 months ago.Category: Mac
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Answered in 11 hours by:
4/3/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,274
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

When it fails to work, what is the exact message you get?

Please let me know

Thank you

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