Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I downloaded the latest upgrade and I lost Aall my notes,

Customer Question
I downloaded the latest...

I downloaded the latest upgrade and I lost Aall my notes,

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

Iphone X and Ipad (synchronized) and ios11.3

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

Not much and it happened after I downloaded the last upgrade Saturday

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

I think I have autimatic back up in t icloud but not really sure

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 5 minutes by:
4/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about updates. I've only just come online now and would like to assist you with your question.

Do you have a backup?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Customer reply replied 3 months ago
I am not sure if I have a backup. Might have it in icloud though
Customer reply replied 3 months ago
Are you still there?
Customer reply replied 3 months ago
Are you going to help me or should I cancel my order.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

If you have iCloud then your notes are still in iCloud and you should be able to see them by signing in.

Ask Your Own Mac Question
Customer reply replied 3 months ago
How do i do that.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Go to icloud.com and sign in.

Ask Your Own Mac Question
Customer reply replied 3 months ago
how do i download them back on my phone.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Lets see if they exist first.

Ask Your Own Mac Question
Customer reply replied 3 months ago
It is asking me to set up icloud for this device
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

You have to sign in to icloud.com from something not an iOS device.

Ask Your Own Mac Question
Customer reply replied 3 months ago
Ok I signed in Icloud. What do I do now?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Go to notes and see if they are there.

Ask Your Own Mac Question
Customer reply replied 3 months ago
Where do i find notes?
Customer reply replied 3 months ago
They are there
Customer reply replied 3 months ago
How do i download them back on my devices?
Customer reply replied 3 months ago
Nope they are not there. Just some of them. Since it backed up yesterday maybe it erased them?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

Ask Your Own Mac Question
Customer reply replied 3 months ago
No, I found the much needed assistance elsewhere. I want a full refund since you did not help ne at all
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
I just bought this iphone6 new in January, it's been running
I just bought this iphone6 new in January, it's been running fine till about a week ago. It randomly shuts down & reboots. Only thing I've done recently was upgrade the iOS. How can I fix this problem… read more
Jon
Jon
Bachelors Degree
710 satisfied customers
I have an I-Pad that is disabled. IOS11.3. It says to
I have an I-Pad that is disabled JA: What Operating System (OS) are you running on your iPad? Customer: IOS11.3 JA: How long has this been going on with your iPad? What have you tried so far? Customer… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
My iPhone 5s has shut down and I can't reboot it. Tried to
My iPhone 5s has shut down and I can't reboot it. Tried to sinc to iTunes and update but it wouldn't let me. Now only see symbol of charging cord with iTunes logo. I'm beside myself! Please help. … read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have a MacBook Pro, 2 ipads and an iPhone 7 Plus. Until a
I have a MacBook Pro, 2 ipads and an iPhone 7 Plus. Until a couple of days ago my calendar synchronized perfectly across all machines. Now it doesn't at all except possibly between the phone and Pro. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,493 satisfied customers
My granddaughter has locked her i pad mine it now displays
my granddaughter has locked her i pad mine it now displays "iPad is disabled connect to iTunes" . Have connected to my laptop and am still unable to do anything with the iPad. I suspect she has change… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Is it possible to sync my Outlook 2010 Notes with my iPhone
Is it possible to sync my Outlook 2010 Notes with my iPhone 5s? I am able to sync my email, calendar & tasks but not my notes using iTunes.… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
trying to update my ipad, keep asking for a 4 digit number
trying to update my ipad, keep asking for a 4 digit number which I don,t know. when I try to input a number it disable to ipad… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Somehow my iphone got "restored" after downloading the latest
Somehow my iphone got "restored" after downloading the latest version of iTunes, and now I've lost everything. please advise.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
okay looks like I have several apple IDs I lost all the
okay looks like I have several apple IDs I lost all the information on my iPhone i.e.contacts and notes. some of my calendar info on the mac transferred to ipad but not the iPhone What can I do to reg… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
I have a MacBook Air, iPad, and an iPhone and I thought I was
I have a MacBook Air, iPad, and an iPhone and I thought I was backing up all my photos on my Flickr account, but I sse they are all under the heading “Your photostream”. Does this mean that even thoug… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
iPad Calendar will not synch correctly with ICal on iMac
I recently purchased a new iPhone 5 and a new iPad. Previously I had an iPhone 3gs. My home computer is an iMac. I have synced my iCal calendar with my old iphone 3gs with no problem. After getting th… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
How do I sync up my Iphone with my Ipad? All my contacts are
How do I sync up my Iphone with my Ipad? All my contacts are in my Iphone but not in my Ipad. Can I get all the apps I have on one device on the other?… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
During a iCloud backup on my iPhone, it showed "estimated 12
During a iCloud backup on my iPhone, it showed "estimated 12 hours". Then after 2 hours, it stopped and showed, "Verification failed, cound not communicate with the server". I am sure all my setup are… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
Over this past weekend, I was changing email and street addresses and have somehow messed
Over this past weekend, I was changing email and street addresses and have somehow messed up my iCloud synchronization between my Windows 7 Pc, my iPad and iPhone and now I can't seem to figure out th… read more
Jins M. N.
Jins M. N.
Systems Administrator
Diplom
2,014 satisfied customers
Im very befuddled & confused. Lotsa questions & I dont know
I'm very befuddled & confused. Lotsa questions & I don't know which is the first one to ask. I want to upgrade my iPhone4 to iOs5 without causing problems. I think I also will need to upgrade iTunes. … read more
Sergio A.
Sergio A.
Security & Technical Specialist
Bachelor\u0027s Degree
395 satisfied customers
When I set up my iphone, it automatically synced contacts with
When I set up my iphone, it automatically synced contacts with MS Office on my desktop, at some point, it stopped syncing. How can I get going again?… read more
Nick H.
Nick H.
Desktop Support Engineer
Bachelor\u0027s Degree
978 satisfied customers
I cant get my Mac, iPad and iPhone to sync the calendars,
I can't get my Mac, iPad and iPhone to sync the calendars, notes, contacts. It was working a month ago. I've had numerous changes with passwords for Apple ID, Itunes, Mobile Me and ME email. perhaps I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have a MacBook Pro, an iPad 2 and and iPhone 3. I upgrade
I have a MacBook Pro, an iPad 2 and and iPhone 3. I upgraded the operating systems on the phone and ipad yesterday and tried to sync up to transition from Mobile Me to icloud. I now find I have lost a… read more
Gwtyree
Gwtyree
Technician
58 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x