Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

When i open my itunes app on my computer it lets me see

Customer Question
When i open my...

When i open my itunes app on my computer it lets me see everything i have purchased but when i try to go to the store to purchase anything all i get is a blank page with the words i tunes store in the middle of the page and nothing else

Technician's Assistant: When was the last time you updated the Operating System (OS) on your Apple device?

I have an hp computer

Submitted: 4 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 3 minutes by:
4/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 4 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,712
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iTunes. I've only just come online now and would like to assist you with your question.

On what device?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
The i tune store (from my phone) doesn't have audio books!!
the i tune store (from my phone) doesn't have audio books!! … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
Accidently deleted email app on phone. How do you reinstall?
Accidently deleted email app on phone. How do you reinstall? … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I just used my itunes app on my ipad air to purchase about
I just used my itunes app on my ipad air to purchase about 50 songs. I need to know how to move them to Music and make a playlist… read more
Mike
Mike
Mac Medic
Some college
8,567 satisfied customers
I have to upload music onto my i pod touch and have it liknked
I have to upload music onto my i pod touch and have it liknked into my desk top computer - why cant I upload my i tunes account info directly... It says I need wi-fi passwords and I do not have them.… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I have forgotten my password XXXXX I tunes keep saying email
I have forgotten my password XXXXX I tunes keep saying email sent but not receiving anything.… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
Two questions: On my IPad 2 it will not let me access the
Two questions: On my IPad 2 it will not let me access the ITunes Store. I wanted to have the word for friends new update but when I say yes it says "Cannot connect to ITunes store. I have booted it, t… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
i have a 3gs and when i updated to version 5 of the operating
i have a 3gs and when i updated to version 5 of the operating system it no longer syncs my apps to the handset - how can i fix it?… read more
CompExpert
CompExpert
Computer Support Technician
Associate Degree
989 satisfied customers
My iPad has not been updated in approx 12 months. My computer
My iPad has not been updated in approx 12 months. My computer died and now I haven't a clue as to how to update without losing all my apps, music, phots, etc. I have an HP Netbook that I can use. But … read more
Mr. Clark
Mr. Clark
Bachelor's Degree
75 satisfied customers
i am trying to buy download an album everything with my account
i am trying to buy download an album everything with my account checks out ok trouble is a tab comes up saying i have an error #12o2 my e mail [email protected] oh yeah the i tunes icon has a badge ove… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
I have i tunes 10.5.5.3 on my Toshiba PC. When I turned on
I have i tunes 10.5.5.3 on my Toshiba PC. When I turned on it unes last night to get it to connect with my new Apple TV all my I tunes content had gone! I tried to get it back my synching my I Pad but… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Just synced Iphone with PC (I-tunes) and updated software.
Just synced Iphone with PC (I-tunes) and updated software. Lost all music and apps. Apps still on PC I-tune store but music is gone?? Iphone mdl MC318LL, ser # XXXXX Rick XXX Also MobileMe name XXX Em… read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an iPod Classic, 160 GB. Its loaded, and I dont want
I have an iPod Classic, 160 GB. It's loaded, and I don't want to lose anything. How do I UPLOAD the contents to my new hard drive? If I plug it in, I think I will lose everything, since the standard p… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I tunes to I pad wont sync after updating to latest I tunes
I tunes to I pad won't sync after updating to latest I tunes and using cloud - I think I may have an ID/PW problem - tx… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
i am trying to update to I0S 5- keep getting notification in
i am trying to update to I0S 5- keep getting notification in i-tunes that all apps and media etc will be erased if i don't "transfer purchases" how do i transfer purchases? i tred to right click on ph… read more
Vinod Menon
Vinod Menon
Support Specialist
Master's Degree
2,495 satisfied customers
I am having problems getting music folders transferred from
I am having problems getting music folders transferred from Windows 7 to I-Tunes library. I had a library with I-Tunes along with playlists and over 300 songs I downloaded previously that were in my I… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
WITH MY DISC IN CLICK ON TO ITUNES I SEE THE LIST ON THE LEFT
WITH MY DISC IN I CLICK ON TO ITUNES I SEE THE LIST ON THE LEFT HAND SIDE IT STARTS WITH MUSIC BUT NOWARE DO I SEE THE WORD IMPORT MUSIC. WHAT DO I DO TO CORRECT THIS ALL I WANT TO DO IS IMPORT MY CD'… read more
Jesse
Jesse
Apple Consultant
Some College
2,052 satisfied customers
Hi Chad It is now Sunday, March 21 and I still havent
Hi Chad: It is now Sunday, March 21 and I still haven't heard from you. That's a month and a bit with no real help from Apple's iTunes store and getting passed from one person to another, you being th… read more
Daniel
Daniel
Mac Genius
High School or GED
4,711 satisfied customers
My Mac (OS X 10.4.11) is nearly out of memory and I am unable
My Mac (OS X 10.4.11) is nearly out of memory and I am unable to finish downloading my i tunes purchases. I have a 150 GB external hard disc drive and am wondering if I can use this for i tunes or ano… read more
Mike
Mike
Self Employed Macintosh Consultant
High School or GED
1,612 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x