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Activation lock is on my IPad. Cant remove it. HELP. Never..

Customer Question
Activation lock is on...

Activation lock is on my IPad. Cant remove it. HELP

Technician's Assistant: When did you last change your password ***** Apple ID?

Never

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Yes

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

My name is***** ***@******.***

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
4/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,493
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iPad. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 3 months ago
whatever, i just want to get my IPad working.
Customer reply replied 3 months ago
no secure remote assiustance
Customer reply replied 3 months ago
When will my I Pad start working?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Ok. Have you used the Apple Password ***** Tool?

To use the Apple Password ***** Tool, click here: iforgot.apple.com

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Customer reply replied 3 months ago
Cancel this out, Justin. I got it fixed.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Did I help you to get it fixed?

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Customer reply replied 3 months ago
No, we went to the Apple Store. Tec. Helped me. But thanks anyway. Please refund the $5.00.
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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