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I forgot the restrictions code. IPhone 6. I have no idea.

Customer Question
I forgot the restrictions...

I forgot the restrictions code

Technician's Assistant: What device or product does this involve?

iPhone 6

Technician's Assistant: What Operating System (OS) are you running on your iPhone?

I have no idea

Technician's Assistant: How long has this been going on with your iPhone? What have you tried so far?

Where do I find that

Technician's Assistant: The Mac Technician will be able to walk you through that. Anything else you want the Mac Expert to know before I connect you?

No I just need that to be able to factory reset my iPhone

Submitted: 3 months ago.Category: Mac
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Answered in 1 minute by:
4/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,470
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about restrictions code. I've only just come online now and would like to assist you with your question.

Are you ok with erasing the device?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

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Customer reply replied 3 months ago
I’m ok but it’s not the device I’m currently on
Customer reply replied 3 months ago
I’m trying to factory reset
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

That is ok. The way you do it is through a restore of the device in recovery mode. Do you know how to get your device into recovery mode?

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Customer reply replied 3 months ago
But forgot the restrictions code
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

that is fine. Do you know how to get your device into recovery mode?

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Customer reply replied 3 months ago
Where do I access that?
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago

Recovery Mode Steps:
Plug your iOS device into your computer and open iTunes.
Hold the Power Button (3 secs)
Continue holding the power button and also hold the home button (15 secs)
Release the power button while continuing to hold the home button (10 secs)
Your device should prompt with the "Connect to iTunes Screen"

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