Mac

Ask Mac Questions and Get Answers from Experts ASAP

Ask a Computer Expert,
Get an Answer ASAP!

I already explained this and gave my credit card info but…

Customer Question
I already explained this...

I already explained this and gave my credit card info but didn’t get an answer.

Technician's Assistant: What kind of Apple device do you have? What Operating System (OS) are you running?

I have an iPhone and an iPad. I don’t know what operating system.

Technician's Assistant: How long has this been going on with your iPad? What have you tried so far?

I tried changing my password ***** times but still doesn’t work. I think the problem is with my user name that I’ve had for over a decade. Sometimes my email will state incorrect password ***** then when I change the password ***** still doesn’t work.

Technician's Assistant: Anything else you want the Mac Expert to know before I connect you?

Yes. I already was connected a few minutes ago & input my credit card info but didn’t get back to the support person.

Submitted: 3 months ago.Category: Mac
Show More
Show Less
Ask Your Own Mac Question
Answered in 9 minutes by:
4/2/2018
Mac Support Specialist: Justin Johnson, Mac Genius replied 3 months ago
Justin Johnson
Justin Johnson, Mac Genius
Category: Mac
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about iTunes purchases. I've only just come online now and would like to assist you with your question.

Do you know this is not Apple?

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Mac Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a mac support specialistLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Mike Your Own Question
Mike
Mike
Mike, Mac Medic
Category: Mac
Satisfied Customers: 8,567
8,567 Satisfied Customers
Experience: Over 20 years IT experience with Apple computers in publishing, marketing and design.

Mike is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Hi John, Thank you for your expertise and, more important, for your kindness because they make me, almost, look forward to my next computer problem. After the next problem comes, I'll be delighted to correspond again with you. I'm told that I excel at programing. But system administration has never been one of my talents. So it's great to have an expert to rely on when the computer decides to stump me. God bless, Bill

Bill M.Schenectady, New York

The Expert answered my Mac question and was patient. He answered in a thorough and timely manner, keeping the response on a level that could understand. Thank you!

FrankCanada

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

< Previous | Next >

Meet the Experts:

Mike

Mike

Mac Medic

8,567 satisfied customers

Over 20 years IT experience with Apple computers in publishing, marketing and design.

Daniel

Daniel

Mac Genius

4,711 satisfied customers

Apple certified on desktop and portable, help desk qualified. Have owned and used Macs since 1989.

Vinod Menon

Vinod Menon

Support Specialist

2,495 satisfied customers

worked as a Tech support Associate for Apple products

John T. F.

John T. F.

Apple Consultant

2,386 satisfied customers

20+ years in the computer/Mac industry

David

David

Mac Support Specialist

1,641 satisfied customers

BSc H.Dip Apple Certified Professional

Claws224

Claws224

IEEE Datacommunication Engineer

965 satisfied customers

IEEE, Microsoft

Mac Tech

Mac Tech

Apple Specialist

888 satisfied customers

7 + Years Supporting Apple Products

< Previous | Next >

Related Mac Questions
My daughter gave me an iPhone (don't know what generation,
My daughter gave me an iPhone (don't know what generation, maybe 3+ yrs old. Haven't taken it to my phone company to connect yet, just trying to set it up. I'm stuck on “Forgot Password?”, which I thi… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I did an update on my MacBook Pro last night and I'm trying
I did an update on my MacBook Pro last night and I'm trying to log in. I've never had to enter a password ***** (I've had this thing for 5 yrs). The hint keeps coming up and there's really only one an… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I don't remember my password. The one I wrote down doesn't
I don't remember my password. The one I wrote down doesn't work. … read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I have abandondoned a yahoo email, changed to gmail & my
I have abandondoned a yahoo email, changed to gmail & my iPhone needs to be backed up. When I try changing my password ***** happens. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,150 satisfied customers
I'm trying to buy a new iPhone and get everything set up but
I'm trying to buy a new iPhone and get everything set up but I haven't used my password ***** so long I've forgotten it. I don't live in the town where the store is located so I'm trying to get a new … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I have forgotten my password. And I've tried several times
I have forgotten my password. And I've tried several times to reset it. It has an old incorrect credit card on file. And I don't know how to update it. Can you help me with these issues please? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I received a e mail saying my password had changed, I'm
I received a e mail saying my password ***** changed, I'm trying to redo it and they want my credit card number and personal info. Is this you? … read more
Shefin
Shefin
Technical Support Executive
Engineering Diploma
222 satisfied customers
It keeps asking me for my Apple d password. I've entered
It keeps asking me for my Apple d password. I've entered many p/w. Even asked my Apple ID be reset. Nothing has helped me to reset the p/w. Your adviced … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I joined Webinar yesterday but I can't sign in today. It
I joined Webinar yesterday but I can't sign in today. It says I don't have an authorized plan. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My iPad and iPhone will not accept my pass code. I don't
I don't know. How do I determine that. You can laugh now. … read more
Karthik
Karthik
Senior Engineer
Bachelor of Engineering
106 satisfied customers
My email that is will not com up I've tried a lot. Gmail.
My email that is***@******.*** will not com up I've tried a lot … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My grandchild some how changed my passcode and I had to
My grandchild some how changed my passcode and I had to getKids Best Buy to restore my phone. My problem now is to get to my iCloud it's asking for my last passcode which only my four-year-old grandba… read more
John T. F.
John T. F.
Apple Consultant
Two Decades Field Experience
2,386 satisfied customers
I do not know what's going on my Apple device for some
I do not know what's going on my Apple device for some reason I've been locked out of Facebook I do not know why I cannot tell you but this is my accounts ginger and Rosie to forever you guys keep sen… read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
My Apple ID is not being accepted. Can not login. Tried to
My Apple ID is not being accepted. Can not login. Tried to change it but doesn't recognize me. … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
We just tried to do s change password thing with apple smdci
We just tried to do s change password ***** with apple smdci tried the few I remember but after getting off phone it dawn on me that I had I think align all my passwords as 1 only and we didn't try th… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I'm trying to set up my new iPad mini and thought I was all
I'm trying to set up my new iPad mini and thought I was all set. However, I can't sign in now because I apparently am using the wrong “passcode”. I've been locked out for 1 minute! 5 minutes, and now … read more
Justin Johnson
Justin Johnson
Mac Genius
2,492 satisfied customers
I am locked out of my iPhone 7 How can I retrieve password
I am locked out of my iPhone 7 How can I retrieve password ***** having to erase, etc? I've been having difficulties recently because I'm not tech savvy and don't know what I'm doing when I click on v… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
changed my password, now i cant log into my iphone or ipad
changed my password, now i cant log into my iphone or ipad to view mail, its says, the user name or password XXXXX "imap.gmail.com" is incorrect. I know its fight i can sign into my desktop and work d… read more
Mike
Mike
Mac Medic
8,567 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x