For Online Computer Support, Ask a Computer Technician
Hi, my name is ***** ***** I will do my best to help you today. To make sure I don’t miss anything, please give me a minute to review your question.
Do you get an error message when you try to open it?
Okay. Do you get an error message when you try to open it?
Please click the Apple at the top left of the screen and choose System Preferences. From there, click Security & Privacy, then click General. Here you can change the options for allowing downloaded apps to be opened.
Okay, now when you open it it should ask for a password ***** then open. Please give it a try.
It would be easiest for me to connect to see exactly what is going on.
Okay, please click this link and follow the instructions provided so I can connect: https://rickyk.screenconnect.com/?Session=c41add20-07d7-4d7d-9cdf-514ff486e9be
Alright, no problem.