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I have a ipad that was my dads. he past away last year and I…

Customer Question
I have a ipad...

I have a ipad that was my dads . he past away last year and I don't know his password. So I cleaned it out but it is set up in the cloud so now I can't get in at all. Is there anything I can do?

Technician's Assistant: When did you last change your password ***** Apple ID?

My dad pass a way 1/2017 so I don't know when he changed his password.

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

They want a password ***** reset his ipad and I don't know it.

Submitted: 3 months ago.Category: Mac
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Answered in 5 minutes by:
4/2/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,165
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Is the iPad asking you to activate it?

Please let me know

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Customer reply replied 3 months ago
no
Customer reply replied 3 months ago
no thanks
Customer reply replied 3 months ago
hello are you still on line?
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

yes... can you reply to my initial question please?

as I am not clear on "no thanks"

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Customer reply replied 3 months ago
it is not active right now. I tried to clean out his info but he set it up to the cloud and now it will not let me in without a password
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

ok, so it is then asking you to activate it.

If you have forgotten your Apple ID you used, you can retrieve i via the link below

https://iforgot.apple.com/appleid#!&section=appleid

Once done, you will likely need to reset your password ***** this you can do via my link below

https://iforgot.apple.com/password/verify/appleid

Use the link to reset your password ***** once done use this new password

Once done, you can use these details to sign in on your device

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please.

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Customer reply replied 3 months ago
I can't get the pass word from Apple because it was dad password ***** mine. I need to wipe clean the ipad so I can start over.
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

You cannot until you reset it, so you did my instructions but could not reset the password? Tou tried to reset the password ***** per my instructions?

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Customer reply replied 3 months ago
I can't get in because it was DAD'S ipad not mine and I don't know what codes he used. So yes it didn't work.
Customer reply replied 3 months ago
hello are you still there?
Mac Support Specialist: Richard, Apple Software Engineer replied 3 months ago

If it did not work, you will need to take the iPad into an apple store any have it done in person, with photo id.

It is the only way you can now do this sorry

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