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Can't slide open won't slide to unlock. Didn't new older…

Customer Question
Can't slide open won't...

Can't slide open won't slide to unlock

Technician's Assistant: When did you last change your password ***** Apple ID?

Didn't new older refurbished model

Technician's Assistant: Did you try resetting through Apple's online account reset tool?

Don't know how

Submitted: 4 months ago.Category: Mac
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Answered in 5 minutes by:
4/2/2018
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago
Richard
Richard, Apple Software Engineer
Category: Mac
Satisfied Customers: 47,537
Experience: IT Engineer for over 15 years
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the model of your device please?

Thank you

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Customer reply replied 4 months ago
Don't know from yesterday has ios 9.7 I think
Mac Support Specialist: Richard, Apple Software Engineer replied 4 months ago

Is it an iPad or iPhone?

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